DCH Medicaid Enterprise System Release Manager

Job Description
Duties & Responsibilities:
• Serve as the MEST Release Management Manager coordinating responsibility for planning, implementing,
and overseeing the processes related to releasing code to production or shared systems in accordance
with Agency standards.
• Serve as Functional Lead for the implementation of ServiceNow Change Management and Incident
Management
• Design business processes to coordinate release management activities between multiple vendors,
ensure all release management processes have been followed, and all evidence is properly documented
within the Application Lifecycle Management tool.
• Selection and implementation automation tools for change management tasks.
• Communicate, coordinate, and lead IT change control management duties, serving as a change manager.
• Ensure IT change control management requests are executed according to the defined project standards.
• Coordinate schedules of pending and approved IT change management requests.
• Ensure systems are utilized when conducting identified IT change manager duties.
• Assist with implementing and standardizing IT service management efforts, and the standardization of
processes across multiple vendors.
• Ensure IT Service Management (ITSM) best practices are defined and maintained to improve service levels
and availability.
• Coordinate multiple teams to ensure tasks are completed to align with the release schedule.
• Assist with Operations and Maintenance activities associated with existing and future MEST Program
system modules by assisting in the creation of change requests, scheduling change requests and receiving
approvals for submitting change requests for the MEST module vendors; and
• Author and coordinate business continuity plans
• Perform other duties as required.

Qualifications/ Preferred Qualifications
• Ten (10) years of technical development/change management experience
• Proficient with Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office
Suite, and familiar with project management software development tools.
• Knowledge of Jira and ServiceNow
• Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of
management.
• Knowledge of project management principles and practices.
• Strong understanding of IT Service Management (ITSM) processes, including Change Management, Release
Management and Service Asset and Configuration Management.
• Knowledge of Release Management principles and the release management lifecycle including scheduling
and coordinating releases across multiple vendors and applications.
• Knowledge of change management principles and practices, change control board activities and change
request processing.
• Proficient in release management principles, methods, techniques, and tools for the effective management of
projects from initiation through project closure.
• Knowledge of basic management principles and practices, methods of data collection and analysis; and
• Ability to organize risks and issues for presentation in reports, documents, and other written materials.State
• Government / Public Sector (preferred)
• Medicaid / Healthcare (preferred)
• Project / Program Management Certification (preferred)
• Facilitation (preferred)

ServiceNow Competency
• Access Management
• Change Management
• Incident Management
• Self Service

Applications (Proficiency is Preferred)
• ServiceNow
• Salesforce.com
• Okta
• Remedy
• GitHub
• Sysaid
• JIRA
• AWS Cloud Services
• Snowflake
• PowerBI
• Tableau

Education
• Bachelor's degree in information technology, Computer Science, or a related field.
• At least 7 years of experience in management of complex project procurement and implementations
• Project Management Professional (PMP)® Certification preferred
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client

SELECT AWARDS

• An INC 5000 company for 10 years
• Corp Michigan Economic Bright Spots
• Crain's Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan

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