Customer Operations Specialist
1 week ago
Sheer Logistics is a leading logistics services provider, with a focus on transparency and value, providing clients with a comprehensive offering of technology enabled supply chain and logistics solutions including managed transportation, multi-modal brokerage, consulting, and other complimentary services.
Our mission is to build trusting relationships that consistently deliver extraordinary results to employees, shippers, carriers and suppliers. Transparency is our foundation, because having complete information allows clients to make better decisions. It saves time, it's better for business, it's better for people, and ultimately, it's better for the long-term relationships we cultivate.
Position Summary:
Operations Specialists act as a resource to Sheers account managers to enable load growth and provide exceptional levels of customer service. It is the responsibility of the Operations Specialist to support the account management team by managing operations tasks for the company account(s) entrusted to the team. After shipments have been booked, Operations Specialists are responsible for ensuring the load's specific requirements are met, always...
Essential Functions:
- Provide immediate support to the Account Management team through managing operational tasks (load building, appointment setting and document retrieval)
- Providing a high level of customer service in a fast-paced and ever-evolving environment
- Keep updated and timely records of customer interactions and transactions
- Manage and maintain internal and external relationships
- Provide exceptional customer service to ensure load count growth
- Problem resolution to the satisfaction of your carriers/customers and Sheer Logistics
- High School Diploma or GED equivalent
- BA/BS degree or equivalent experience preferred
- Previous Customer Engagement Experience
- Time management skills
- Excellent phone, communication, and customer service skills
- Computer literacy and proficiency
- Working knowledge of basic geography
- Sound judgement and professionalism
- Relationship building qualities
- Ability to multitask
- Attention to detail
- Embrace the unknown of each day
- Enthusiastic demeaner
Work Location: Chicago, IL (In office) 505 N LaSalle Dr, Chicago IL 60654, we offer Hybrid flexibility.
Working Conditions and Physical Demands:
Sedentary inside office work with limited exposure to weather conditions.
Benefits - FT Positions
- Medical, Dental, and Vision Coverage
- HRA and FSA
- 401K retirement plan
- Vacation and Sick time, paid holidays
- Short and Long-Term Disability Income
- Term Life and AD&D Insurance
- Employee Assistance Program
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