Dispatcher

2 days ago

Bristol, RI, United States Superior Comfort Full time
Overview

Dispatcher - Superior Comfort | Bristol, RI

About Us

Superior Comfort is a trusted HVAC provider serving Rhode Island and Southeastern Massachusetts. We pride ourselves on delivering high-quality heating, cooling, and indoor air quality solutions with integrity, professionalism, and care. Our team is committed to continuous improvement, customer satisfaction, and employee growth.

The Opportunity:
We're looking for a highly organized and motivated Dispatcher to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You'll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence.

What You'll Do:
  • Schedule and dispatch technicians for residential service calls and installations
  • Prioritize jobs based on urgency, technician availability, and geographic location
  • Communicate clearly with customers regarding appointment confirmations, updates, and expectations
  • Coordinate emergency responses and resource allocation
  • Track technician progress and adjust scheduling in real-time as needed
  • Maintain detailed records of service calls and field activities
What We're Looking For:
  • Prior experience in dispatching, scheduling, or a related administrative role
  • Strong communication and customer service skills
  • Ability to multitask and remain calm in a fast-paced environment
  • Familiarity with dispatching software; ServiceTitan experience is a big plus
  • Detail-oriented and adept at managing logistics and timelines
  • A team player who thrives in a collaborative setting
What We Offer
  • 401(k) with company match
  • Health, dental, and vision insurance
  • Short- and long-term disability coverage
  • Life insurance
  • Paid holidays and generous PTO
  • Employee discounts on services
  • Referral bonus programs
  • Supportive team environment with growth opportunities
Compensation:
  • $24-30 per hour

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