Patient Services Operations Manager
2 weeks ago
The Patient Services Operations Manager is responsible for supporting the day-to-day operations of the rare disease brand patient services programs, with a focus on optimizing specialty pharmacy performance, ensuring efficient patient referral management, and driving continuous process improvement. This role serves as a key liaison between internal teams, specialty pharmacies and patient support vendors to ensure patients experience timely access to therapy and high-quality service.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties:
1.Operational Oversight
- Oversee daily specialty pharmacy operations, ensuring timely and accurate processing of patient referrals, enrollments and shipments.
- Monitor patient referral flow and case progression across distribution partners to identify potential delays or process and inefficiencies.
- Track and report patient referral trends, turnaround times, and fulfillment metrics to internal stakeholders.
- Serve as the primary point of contact for day-to-day specialty pharmacy operations.
- Support Quarterly Business Reviews (QBRs) and performance discussions with specialty pharmacy partners.
- Identify operational gaps and lead process improvement initiatives to enhance efficiency, accuracy, and patient experience.
- Develop and maintain business rules and procedures to ensure consistency across partners.
- Collaborate cross-functionally (Commercial, Market Access, Patient Services, Sales, and Marketing) to streamline referral visibility and optimize key performance indicators.
- Track and report various metrics contributing to program performance and key performance indicators.
Education / Experience Requirements:
- Bachelor's degree required (Business, Healthcare Administration, or related field preferred).
- 8 years' experience in patient services, specialty pharmacy operations, or pharmaceutical access programs.
- Strong understanding of specialty pharmacy distribution models, reimbursement processes, and patient support services.
- Proficiency in Excel, PowerPoint, or similar tools for data tracking and reporting.
- Proven ability to manage multiple stakeholders and drive operational efficiency in a cross-functional environment.
- Strong attention to detail and organizational skills
- Ability to translate operational data into actionable insights
- Experience in rare diseases is a plus
- Travel- Position required up to 10% travel
Compensation Range:
$121,954.00 - $182,931.00
Upsher-Smith Laboratories, LLC is committed to providing equal employment opportunity to all applicants and employees according to all applicable equal opportunity and affirmative action laws, directives and regulations of federal, state and local governing bodies and agencies. In keeping with this commitment, Upsher-Smith Laboratories, LLC will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.
-
Endoscopy Services Nurse Manager
7 days ago
Morristown, NJ, United States Clinical Management Consultants Full timeEmbark on a rewarding journey as the Endoscopy Services Nurse Manager and lead a team dedicated to delivering exceptional patient care in an innovative and supportive environment! The Endoscopy Services Nurse Manager will find this esteemed organization renowned for its cutting-edge healthcare solutions, garnering numerous awards and accolades for quality...
-
Endoscopy Services Nurse Manager
1 week ago
Morristown, NJ, United States Clinical Management Consultants Full timeEmbark on a rewarding journey as the Endoscopy Services Nurse Manager and lead a team dedicated to delivering exceptional patient care in an innovative and supportive environment! The Endoscopy Services Nurse Manager will find this esteemed organization renowned for its cutting-edge healthcare solutions, garnering numerous awards and accolades for quality...
-
Endoscopy Services Nurse Manager
2 days ago
Morristown, NJ, United States Clinical Management Consultants Full timeEmbark on a rewarding journey as the Endoscopy Services Nurse Manager and lead a team dedicated to delivering exceptional patient care in an innovative and supportive environment! The Endoscopy Services Nurse Manager will find this esteemed organization renowned for its cutting-edge healthcare solutions, garnering numerous awards and accolades for quality...
-
IT Operations Manager
1 week ago
Morristown, NJ, United States Presidio Full timeDescription Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio...
-
Patient Service Representative
2 weeks ago
Morristown, NJ, United States Summit Health Inc Full timeAbout Our Company We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village...
-
Patient Service Representative
5 days ago
Morristown, NJ, United States Summit Health Inc Full timeAbout Our Company We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village...
-
Morristown, NJ, United States First Citizens Bank Full timeOverview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. First Citizens Bank is seeking a Treasury Senior Manager to lead the Financial Institutions Operations team. This role is responsible for leading a team that provides critical support to the General and Commercial Banks...
-
Bilingual Office Operations Manager
3 days ago
Morristown, NJ, United States Mangone Law Firm Full timeAre you a highly motivated person ready to excel in sales while helping change a million lives? Do you aim for excellence, professional growth, and continuous improvement every day? If your answer is a resounding YES!!! — then this opportunity is for you! About Us Mangone Law Firm, LLC is a New Jersey-based immigration law firm that has been dedicated...
-
Bilingual Office Operations Manager
2 weeks ago
Morristown, NJ, United States Mangone Law Firm Full timeAre you a highly motivated person ready to excel in sales while helping change a million lives? Do you aim for excellence, professional growth, and continuous improvement every day? If your answer is a resounding YES!!! — then this opportunity is for you! About Us Mangone Law Firm, LLC is a New Jersey-based immigration law firm that has been dedicated...
-
Trading Operations Specialist
7 days ago
Morristown, NJ, United States Stifel Full timeWhy Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole. Let's talk about how you can find your place here at Stifel, where success meets success. What You'll Be Doing The Trading...
