Enterprise Applications and Services Director

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title:
Enterprise Applications and Services Director

Job Category:
Limited

Employment Type:
Regular

Job Profile:
IT Director I (C)

Job Duties:

POSITION SUMMARY:

Develops and directs the implementation of strategic plans for information technology (IT) functional department(s), unit(s), or program(s) to ensure that resources are utilized to provide effective administrative, research, outreach, and/or instructional information technology services. May directly manage IT services. This position also supervises and trains staff, develops and implements training programs including onboarding for new employees, and fosters professional development. It oversees the management of the IT Applications and Services unit, analyzes workflows to improve operational efficiency, and assigns staff to cross-functional teams, committees, and work groups. Additionally, the role supports and leads the development, implementation, and maintenance of IT applications and services, including enterprise systems, web platforms, and data reporting tools.

RESPONSIBILITIES:

• Directs strategic information technology planning initiatives and establishes objectives for IT functional department(s), unit(s), or program(s) to ensure appropriate use of financial, administrative, and staffing resources in alignment with the strategic plan.
• Develops and enforces operating policies and procedures to ensure compliance with institutional policies, technology standards, Universities of Wisconsin policies, and applicable state and federal regulations including HIPAA, FERPA, and PCI.
• Exercises supervisory authority, including hiring, performance management, training, professional development, discipline, and oversight of at least 7.0 full-time equivalent (FTE) employees.
• Manages unit budgets and financial operations and serves as the primary liaison with external vendors and internal stakeholders.
• Oversee the development, implementation, maintenance, and upgrades of enterprise applications and services, including the PeopleSoft Student Administration System, University website, data warehouses, and reporting tools.
• Provides leadership and oversight of Falcon user account management.
• Leads IT governance and data stewardship efforts in collaboration with the University divisions and subject matter experts.
• Coordinates cross-functional project teams and represents the unit on the University committees and councils.
• Organizes and facilitates stakeholder engagement activities, including status meetings, documentation, and follow-up on action items.
• Analyzes IT workflows and implements process improvements to enhance unit efficiency.
• Remains current with technology trends and the use of technology in higher education.
• Oversee the collection and analysis of stakeholder requirements to inform system development and enhancements.
• Directs the creation and maintenance of system documentation.
• Frequently assists the division's IT director in advising institutional or divisional leadership on information technology operations and business models.

Key Job Responsibilities:

• May perform manager functions

• Frequently assists the division's IT director in advising institutional or divisional leadership on information technology operations and business models

• Serves as a liaison representing the interests of the unit to internal and external stakeholders

• May develop and audit the unit budget and/or financials

• Develops operating policies and procedures to comply with regulations, institutional policies, and unit objectives

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Directs strategic information technology planning initiatives and establishes objectives for IT functional department(s), unit(s), or program(s) to ensure appropriate use of financial, administrative, staffing resources in alignment with the strategic plan

KNOWLEDGE, SKILLS AND ABILITIES

Required Qualifications:

• Four-year degree in Information Systems, Computer Science, Management or related field
• Effective leadership skills including the ability to motivate others in a team environment
• Ability to supervise and manage a variety of technical staff and projects simultaneously
• Experience as a team lead in an IT or software development environment
• Knowledge of effective management, supervisory, problem solving, and leadership techniques required to supervise professional staff
• Knowledge of the principles of project management, estimation, change control, and project plan development and implementation
• Knowledge of budget management
• Effective oral and written communication skills

Preferred Qualifications:

• Post graduate degree in Information Systems, Computer Science, Management or related field
• Experience supervising technical staff in an IT or software development environment
• Software development experience including software development life cycle
• Experience with ERP or CRM systems including PeopleSoft or Workday
• Experience with Learning Management Systems such as Canvas
• Experience working in a Higher Education environment
• ITSM or Project Management certification

Department:

Information Technology Services

How to Apply:

Applicants are required to apply online. UWRF will not consider paper, emailed or faxed applications. Applicants are required to provide:

• Resume
• Letter of interest specifying qualifications and experience (cover letter)

Inquiries should be addressed to:
John Murphy

Search Chair

john.murphy@uwrf.edu

Deadline to Apply: Initial review of applications will begin upon receipt. For full consideration, applicants should submit all required materials on or before December 7, 2025.

Employees receive excellent benefits including exceptionally low-cost comprehensive health, dental and vision benefits; employer match of Wisconsin Retirement System contributions of 6.95%; an attractive amount of paid leave per year in addition to paid sick leave. To learn more about our benefits, go to:
https://www.wisconsin.edu/ohrwd/benefits/download/quickguidefasl.pdf.

UW-River Falls does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 715-425-4941.

Confidentiality of Applicant Materials

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the final candidates may be released. See Wis. Stat. sec. 19.36(7).

Title IX Notice

As required by Title IX and federal regulations, UW-River Falls does not discriminate on the basis of sex in its education programs or activities, including in admission and employment. Questions about the application of Title IX may be referred to UWRF's Title IX Coordinator at titleix@uwrf.edu; the Department of Education's Office for Civil Rights; or both. For more information, please see uwrf.edu/titleIX.

Criminal Background Check and Reference Check Policy

Employment will require a criminal background check. It will also require you, your most recent employer, and all previous Universities of Wisconsin institutions and State of Wisconsin agency employers from the past seven (7) years to answer questions regarding sexual violence and sexual harassment per Universities of Wisconsin Administrative Policy 1275.

Annual Security and Fire Safety Report (Clery Act)

The Annual Security and Fire Safety Report, which includes statistics about reported crimes and information about campus security policies can be viewed at https://www.uwrf.edu/Police/Annual-Security-Report.cfm or call University Police at 715-425-3133 for a paper copy.

Reasonable Accommodations

UW-River Falls provides reasonable accommodations for applicants and employees with disabilities. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or an accommodation in applying because of a disability, contact hr@uwrf.edu or 715-425-3518.

Academic Freedom & Freedom of Expression

The University is committed to academic freedom and freedom of expression, and provides all members of the University community the broadest possible latitude to explore ideas and to speak, write, listen, challenge and learn, pursuant to Regent Policy Document 4-21 Commitment to Academic Freedom and Freedom of Expression.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

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