Process Improvement Manager

21 hours ago


New York, NY, United States RIT Solutions, Inc. Full time
Process Improvement Manager

6 Months, CTH

remote ok, must be from EST or CST
Our client, a leading enterprise services organization, is expanding its Process Improvement and Business Operations team.
They are seeking five Manager-level professionals (5 + years' experience) to drive efficiency, compliance, and scalability across quoting, pricing, billing, product master, and contract-compliance functions.
Each role focuses on process optimization, data accuracy, and operational governance .
Salesforce CPQ and/or Workday Financials background is preferred but not required.
Common Requirements
  • 5 + years of experience in business process improvement, order-to-cash, or revenue operations.
  • Strong analytical and problem-solving skills; technical aptitude to work with CRM/ERP data.
  • Process-oriented mindset; ability to map and re-engineer workflows end-to-end.
  • Professional presence; able to collaborate cross-functionally and present to leadership.
  • Salesforce CPQ experience (configuration, product/catalog setup, usage components) a plus.
  • Workday Financials familiarity helpful (not HCM).
  • Must be self-directed and comfortable with ambiguity.
  • Certificates in Process Improvement and Six Sigma desired


1 ⃣ Process Improvement Manager - Quoting & Contract Operations
Function: Enforce contract policies and streamline quoting and contracting operations (formerly "Command Center").
Key Responsibilities
  • Lead process improvement across quoting workflows in Salesforce CPQ.
  • Define and enforce contract-policy controls, approvals, and governance checkpoints.
  • Rebuild or reconcile data where cutover was incomplete (pricing tiers, MSA data, SLAs).
  • Partner with Legal and Sales Ops to ensure contract data accuracy and auditability.
  • Maintain documentation for approval hierarchies, version control, and change logs.
Ideal Profile
  • Background in quote-to-cash or contract operations.
  • Strong Salesforce CPQ configuration/process knowledge.
  • Experience designing approval flows, MSA/pricing controls, and data validation rules.


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