Support Analyst
2 weeks ago
Our client, a leading organization in the technology and data center operations industry, is seeking a Support Analyst - Data Center to join their team. As a Support Analyst - Data Center, you will be part of the IT Process and Standards (ITPS) team supporting global datacenter operations. The ideal candidate will demonstrate strong leadership, analytical thinking, and excellent communication skills, which will align successfully in the organization.
Job Title:Support Analyst - Data Center
Location: Redmond, WA - Remote
Pay Range: $56.22 - $61.86 on Experis (Benefits and PTO)
Hardskills:
1. Break-Fix Operations / Ticketing System Management
Minimum: 5 years experience managing ticket systems or break-fix operations in IT environments.
2. Prioritization Logic & Change Management
Minimum: 5 years experience handling prioritization frameworks, logic updates, and coordinating with technical teams for implementation.
3. Program/Project Management in Technical Context
Minimum: 5-7 years experience leading projects involving tooling improvements, reporting, and cross-team collaboration (preferably in data center or IT services).
What's the Job?
- Lead and oversee technical projects related to IT process improvements and datacenter operations.
- Coordinate cross-functional teams to ensure timely delivery of project milestones.
- Analyze project data and generate reports to support decision-making and process enhancements.
- Manage escalations and facilitate communication between technical teams and stakeholders.
- Implement scalable ticket management and prioritization strategies to optimize operational efficiency.
- Minimum of 5-7 years experience managing technical projects in IT or data center environments.
- Proficiency in data visualization tools such as Power BI and experience with ticketing systems.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Excellent communication and collaboration skills for cross-team engagement.
- Experience with IT service management processes and change management frameworks.
- Opportunity to drive mission-critical programs that impact global datacenter reliability.
- Work with innovative tools and processes in a hyperscale environment.
- Collaborate with high-performing engineering and operations teams on high-visibility initiatives.
- Develop expertise in cloud infrastructure and program management.
- Join a dynamic organization committed to diversity and inclusion.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
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