Dynamics 365 Contact Center Technical Lead

About Us

Technology Alliance Solutions, Inc. (TAS) is a leading CRM, ERP, marketing automation, and cloud solutions provider, committed to helping businesses achieve measurable growth through innovative, results-driven services. Our team of highly skilled consultants specializes in Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Marketing Automation, Systems Integration, and Strategic Advisory Services. We proudly serve SMBs, mid-market, and enterprise organizations—as well as U.S. state and federal agencies—delivering tailored solutions across a wide range of industries.

At TAS, collaboration is the cornerstone of every successful engagement. Our approach combines deep technical expertise with a clear understanding of client objectives, aligning technology with business goals to drive operational efficiency, process optimization, and sustainable ROI. When you partner with TAS, you gain more than a solutions provider—you gain a trusted technology ally dedicated to helping you unlock the full potential of your CRM, ERP, marketing automation, and cloud investments.

Role Overview

TAS is seeking a Dynamics 365 Contact Center Technical Lead for a full-time, remote 1099 contract supporting enterprise-level deployments of Microsoft Dynamics 365 Contact Center and Omnichannel for Customer Service.

This role combines technical leadership, hands-on delivery, and team mentorship to ensure the successful implementation of multi-channel customer engagement solutions powered by Dynamics 365, Copilot, Power Virtual Agents, and Azure Communication Services.

The ideal candidate has recent, hands-on experience implementing Dynamics 365 Contact Center (CCaaS), along with a deep understanding of Omnichannel, Unified Routing, Workstreams, and DevOps practices. You’ll collaborate closely with Solution Architects, guide developers, and ensure delivery aligns with Microsoft best practices and enterprise standards.

Key Responsibilities

Lead the technical delivery of Dynamics 365 Contact Center solutions, including:

Omnichannel for Customer Service (voice, chat, SMS, and social)

Unified Routing and Workstream configuration

Microsoft Copilot and Power Virtual Agents integration

Collaborate with Solution Architects to design and implement backend and third-party integrations

Provide technical leadership and mentorship to developers, ensuring maintainable, scalable, and high-quality code

Review configurations, plug-ins, Power Automate flows, and integrations for compliance with Microsoft standards

Implement and manage CI/CD pipelines, ALM, and DevOps practices within Azure DevOps

Troubleshoot complex system issues and identify optimization opportunities

Participate in code reviews, environment management, and release planning

Required Skills & Experience

Recent, hands-on experience with Dynamics 365 Contact Center (CCaaS)

5+ years of experience with Dynamics 365 Customer Service and Omnichannel for Customer Service

Strong understanding of Unified Routing, Workstreams, and Queue Management

Experience integrating Microsoft Copilot, Power Virtual Agents, or Copilot Studio

Familiarity with Azure Communication Services (ACS) or Teams Voice integration

Strong technical knowledge of Power Platform, Dataverse, Power Automate, and custom connector development

Proficiency with Azure DevOps, managed solutions, and CI/CD pipelines

Excellent collaboration, communication, and documentation skills

Ability to lead technical delivery and mentor development teams

Bonus Qualifications

Experience with AI-driven routing, voice transcription, or sentiment analysis

Prior leadership experience on enterprise-scale Dynamics 365 implementations

Microsoft certifications such as:

PL-200: Power Platform Functional Consultant

MB-230: Dynamics 365 Customer Service Functional Consultant

AZ-204: Developing Solutions for Microsoft Azure

Engagement Details

Role: Dynamics 365 Contact Center Technical Lead

Type: 1099 Contract

Duration: Initial 3–6 months (extension likely)

Rate: $70/hour (1099)

Schedule: Full-time (40 hours/week)

Location: Remote (U.S.-based only)

Travel: None

How to Apply

If you’re a hands-on Dynamics 365 professional with proven experience delivering Contact Center (CCaaS) and Omnichannel solutions, we’d love to hear from you.

Please submit your resume and availability to chris.johnson@tasincorporated.com.

Join TAS and help deliver next-generation, AI-powered customer engagement solutions built on Microsoft Dynamics 365 Contact Center.

This is a remote position.