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Servicenow BA
2 weeks ago
We are seeking an experienced ServiceNow Business Analyst with strong expertise in IT Service Management (ITSM) and IT Operations Management (ITOM) . The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring successful implementation and optimization of ServiceNow solutions.
Key Responsibilities
- Gather, analyze, and document business requirements for ServiceNow ITSM and ITOM modules.
- Collaborate with stakeholders to define workflows, processes, and integrations.
- Translate business needs into functional specifications and user stories.
- Work closely with ServiceNow developers and architects to ensure accurate solution delivery.
- Conduct workshops, demos, and training sessions for end-users.
- Perform gap analysis and recommend best practices for ServiceNow implementations.
- Support testing, UAT, and deployment activities.
- Maintain documentation and ensure compliance with organizational standards.
- ServiceNow Expertise:
- Strong knowledge of ITSM modules (Incident, Problem, Change, Request Management).
- Hands-on experience with ITOM modules (Discovery, Service Mapping, Event Management).
- Business Analysis Skills:
- Requirement gathering, process mapping, and documentation.
- Experience with Agile/Scrum methodologies.
- Technical Understanding:
- Familiarity with ServiceNow architecture, integrations, and workflows.
- Excellent communication and stakeholder management skills.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 10+ years of overall experience , with at least 8+ years in ServiceNow BA role .
- ServiceNow certifications (CSA, CIS-ITSM, CIS-ITOM) preferred.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
