Windows Desktop OSSCCM Technician Lycoming County PA

3 days ago

Harrisburg, PA, United States SR International Full time

Prefer to have candidates from Lycoming County, but candidates in other counties may be considered based on qualifications and candidate availability.

This requisition will feature first round interviews via Teams.

Start date for this position is as soon as possible.

Commonwealth of PA – Windows Desktop OS/SCCM (Lycoming County) - 788402

Start Date: ASAP

Submission Closing Date: 12/11/2025

Technical Experience and Documentation

· Demonstrated experience in technical development and documentation.

o General IT proficiency, including:

§ Windows Desktop OS – 10 years

§ Windows Server – 10 years

§ Active Directory – 10 years

§ PowerShell scripting – 5 years

§ Microsoft Office – 10 years

o Technical writing and editing 5 years’ experience, including:

§ Authoring technical content

§ Editing for both clarity and formatting

o Degree in a relevant technical or IT discipline.

Software Packaging and Deployment

· Create software packages for SCCM with 5 years’ experience, with a focus on Autodesk and Bentley products (both also 5 years’ experience).

o Download and prepare vendor software for packaging.

o Perform test installations of out-of-box (OOB) software.

o Determine the appropriate installation method (e.g., batch or PowerShell script).

o Develop installation scripts following established standards and best practices.

o Test and validate resulting scripts.

o Deliver completed packages to the SCCM team for Software Center testing.

Testing Coordination and Support

· Coordinate with technical leads, business users, and project managers during package testing.

· Collaborate closely with testers to improve the end-user experience.

· Address and resolve questions or issues that arise during the testing process.

Technical Troubleshooting and End-User Support

· Resolve or assist in resolving cross-application technical issues.

· Provide support for end-user software installation issues.

· Manage and update Active Directory groups related to CADD support.

· Research and recommend hardware for purchase when needed.

Communication and Teamwork, and Process Adherence

· Provide accurate and timely status updates.

· Demonstrate strong written and verbal communication skills.

· Work effectively in a collaborative team environment to meet shared objectives.

· Share application-specific knowledge across teams.

Quality, Documentation, and Process Adherence

· Complete assigned tasks within established time estimates.

· Follow organizational quality standards and procedures.

· Develop, refine, and document expert practices and standards.

· Ensure documentation is accurate, complete, and up to date.

· Identify, track, and resolve issues, risks, and action items.

· Stay informed about industry trends and emerging tools and apply them appropriately.

· Proactively anticipate and resolve issues impacting the team.

Documentation, Editing, and Standards Development

· Develop, maintain, and document expert practices and standards.

o Ensure all documentation is accurate, complete, and aligned with established guidelines.

· Perform technical editing of training materials.

o Adjust layout and formatting to conform to required styles.

o Revise text for clarity, accuracy, and consistency.

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