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Construction Technology Support Specialist

2 weeks ago

Altoona, IA, United States Ziegler CAT Full time

Ziegler CAT has a full-time, Technology Support Specialist opening. This position will provide technical support to Ziegler's customers, field service technicians and sales staff regarding current technology product line. The technical support position will allow customers to communicate after the sale with individual's best suited to handle their technical questions and issues. This position will focus on helping internal and external customers efficiently use their equipment in the field.

Responsibilities:

  • Represent Ziegler technology grade control products including CAT, Trimble, Spectra, and others as they are sold to Ziegler's Construction market
  • Work with Ziegler's product managers to improve current product offering
  • Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
  • Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, facilitate product repairs and address other administrative tasks as required
  • Prepare equipment for customer sales, at times lifting and moving bulky equipment
  • Install and troubleshoot technology in the field, at times climb on to equipment in the field to demonstrate the use of technology to customers
  • Communicate with manufacturers to identify common failure causes and receive information related to product life
  • Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
  • Remove and installs GPS equipment as necessary in order to diagnose technical issues and failures
  • Assist in classroom training with Training Coordinator to support Ziegler University of Position Technology
  • Perform back-up sales support when product manager is not available
Qualifications:
  • 4 year Bachelor's degree
  • Exceptional communication skills - ability to effectively present technical information and train new users
  • Ability to learn heavy equipment operation for the purpose of demonstration and training
  • Customer service oriented
  • Knowledge of and experience with the following is preferred: Construction Technology such as Trimble, AccuGrade, CAT Grade Control
  • Technical understanding of computer networks, systems and software
Travel:

Up to 25% travel is likely (primarily by automobile) for day trips within the dealer territory. Infrequent air travel is required to attend training sessions, GPS equipment trade shows, supplier factory meetings, and as required.

Minimum Physical Requirements:
  • Standing, walking, using hands, talking, hearing.
  • Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today

The pay range for this position is
$26.32 to $31.57
Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:
  • Health, Dental, Vision and Life Insurance
  • 15 days of PTO your first year, accrual starts day 1
  • 9 paid holidays
  • 401(k) plan with company contribution and match
  • HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
  • Short-Term and Long-Term Disability Insurance, FSA & EAP
  • Paid Parental Leave & Funeral Leave
  • Fitness membership discount
  • Education Assistance


At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.