Associate Director of IT

Posting Details

Posting Details

Job #
042409

Department Code
21601-2088

Department
Public Communications

Job Title
Associate Director of IT

Location
Syracuse, NY

Campus
Syracuse, NY

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range
$80,000 - $85,000

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level
S5

FLSA Status
Exempt

Hours

Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

Hours may vary based on operational needs.

Job Type
Full-time

Unionized Position Code
Not Applicable

Job Description

The Associate Director is responsible for overseeing the daily activities of the Information Technology (IT) staff. The college's IT staff reports to this person. In addition to maintaining a timely workflow of projects and tasks, the associate director works closely with Information Technology Services (ITS) and the college community to execute the IT strategy and meet the goals of the college in its use and adoption of information technology. The role includes the collection and analysis of data to inform process improvement projects and compliance with regulations and internal policies.

The role oversees the effective deployment and inventory of hardware and software systems, managing user setups and ensuring the availability of reliable and advanced technical support. This role performs administrative duties including managing data security access. This role is responsible for providing end user support to users working on a variety of computing platforms including Windows and Mac based systems. This role provides maintenance and support on both the windows and the MAC platforms. The supervisory aspect of this role is critical in upholding the efficiency and effectiveness of the support services and cultivating a collaborative and proficient team atmosphere.

Education and Experience

• Bachelor's degree in engineering or equivalent technical and troubleshooting experience.

Skills and Knowledge

• Experience working collaboratively with diverse staff/constituents.
• Excellent customer service skills; ability to build strong customer relationships.
• Ability to coordinate projects/activities to completion (including planning, reporting, budgeting, delivery, cost tracking), problem solve and quickly adjust plans according to customers' needs.
• Strong oral/written communication and facilitation skills in large and small group settings.
• Experience with personnel management (scheduling, training, hiring/termination, feedback cycles, conflict mitigation) preferred.
• Knowledgeable in cross-platform environments: Windows, MacOS, iOS, Android, practical knowledge of educational/administrative software applications.
• Experience with various technologies, hardware/applications (e.g. wireless laptops, tablets, student response systems, adaptive technologies, etc.).
• Advanced experience with hardware and software platforms and systems including databases, networking equipment/concepts and other enterprise applications management.
• Knowledge of cloud and virtualization concepts, best practices, troubleshooting techniques.
• Knowledge of VMware vCenter Server administration preferred.
• General knowledge of class/conference room, A\V troubleshooting and support, systems integration, scripting with PowerShell.

Responsibilities

Manage the day-to-day activities of the college's IT staff:

• Manage the daily work of assigned staff including full-time, part-time, temporary, and student employees.
• Ensure timely handling of incoming requests.
• Work with individual staff to review and expedite their open requests.
• Mediate any issues between clients and staff and ensure that client needs are met where possible. Collaborate with college and ITS leadership on project planning and goal setting.

Team Leadership and Organizational Development:

• Champion the development of strong communication skills within the college's IT staff.
• Cultivate a respectful, positive work culture that encourages collaboration and new ideas, where all employees feel heard, appreciated, and equally valued.
• Establish clear goals and expectations.
• Effectively communicate with unit staff to provide regular constructive feedback and opportunities for improvement.
• Conduct annual Performance Partnership processes to review progress, develop future goals, and identify professional development needs.
• Model excellence by demonstrating professionalism, integrity, and ethical behavior.
• Enforce university and school policies, procedures, and cultural values.
• Fulfill payroll and HR duties for the college's IT staff.

Information Technology system management and oversight:

• Respond to security incidents, monitors privilege access management issues, and mitigates IT security vulnerabilities and threats.
• Administer server, desktop, and mobile computing environments.
• Administer the computing endpoints at an organizational level, ensuring cross-departmental proficiency with key software suites like Microsoft and Adobe.
• Ensure IT successfully builds, installs, maintains and troubleshoots the computing endpoints used by the college community, including the operating systems, configuration,

Lead IT Projects:

• Lead projects executed by the college's IT staff such as departmental upgrades, new software deployment and system changes.
• Develop technical solutions based on faculty, staff, and student requirements, focusing on long-term manageability.
• Prioritize work for the team.
• Handle sensitive issues regarding data and SU property.
• Collaborate with college stakeholders to ensure necessary technology is available for events, meetings and courses scheduled in college facilities.

Resource Management:

• Manage the college's budget for information technology, in partnership with ITS and college leadership.
• Maintain an accurate asset inventory including hardware and software.
• Lead the effective allocation of IT resources, such as peripherals, ensuring that equipment distribution supports the organization's operational needs.
• Oversee the logistics of workspace organization and the maintenance and deployment of printers and multifunction devices, ensuring they meet the school's standards for facility management.

Physical Requirements

Tools/Equipment

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link
https://www.sujobopps.com/postings/111617

Job Posting Date
12/02/2025

Application Deadline

Full Consideration By

Job Category
Staff

Message to Applicants

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