Sr ICQA Specialist Buckeye, AZ

GENERAL PURPOSE:

Briefly summarize the overall purpose of the position. This is a short explanation of the job's primary purpose and functions.

The ICQA SR. Specialist is responsible for the day-to-day coordination of: 1) Business critical DC functions, 2) Research of key inventory issues, and 3) Training of ICQA Specialist I and II and other associates as needed. The associate will be required to communicate with key individuals spanning from DC associates to Supply Chain Executives across all business units. The ICQA SR. Specialist is expected to balance high volumes of inventory research issues within multiple internal Ross Systems (ex: RDM and RMS) and key functions critical to DC operations, including: Wave planning, Inventory Adjustments, and RTV processing. Problem resolution, support for higher complexity issues, process improvement, reporting, and working through special projects throughout the DC and at off-site facilities are key responsibilities of this role.

ESSENTIAL FUNCTIONS:

List the core duties or tasks that are fundamental to the performance of the job.

• Manages day-to-day inventory update requests in the DC, from the Inventory Control inbox and communicates the needed information to ICQA/DC management or other business units.

• Maintain timely processing of all stock orders by ensuring waves are completed within prescribed guidelines.

• Ensure that merchandise is processed through the warehouse in a timely manner utilizing all computer systems to problem solve; following up on reporting and other tools to check for aging and other inventory and quality issues.

• Duties may include researching SKUs and purchase orders that have shrink, over receipts, open quantities, reviewing potential unit pick system changes and partnering with Operations to ensure correct outcomes are reached.

• Ensure an excellent level of consistent internal and external customer service is provided.

• Facilitate the processing of damaged merchandise, RTVs and charity freight with Business Solutions and Loss Prevention teams.

• Assist in resolving problems as requested and communicate research and resolutions with Supervisors, Managers and Directors.

• Monitor compliance of FIFO processing, prioritizing all special requests and inserting into the work schedule as necessary.

• Conduct WMS/RMS/Database/3rd party application training curriculum as outlined by ICQA Manager for ICQA Specialist I and II associates.

• Prepare for training sessions by organizing all necessary supplies and setting up practice purchase orders, merchandise, and situations.

• Train processes and procedures through verbal instruction, demonstration, and trainee's hands-on execution of required job skills.

• Evaluate trainee's ability to retain covered information through informal, frequent check for understanding during training session.

• Complete training curriculum in specified time frame.

• Use appropriate assessment tools to provide feedback regarding trainee's progress and relay to ICQA Manager and DC Operations Management.

• Assist in the development of additional training materials to ensure success of all Associates.

COMPETENCIES:

List 4-8 competencies for the position. Competencies describe what an associate must demonstrate to be successful while performing a specific job.

• Problem Solving

• Adaptability

• Decision Quality

• Credibility and Trust

• Customer Service

• Quality

• Communication

• Drive for results

• Analysis and Judgment

• Business acumen

• Planning & Organization

• Initiative

• Decisiveness

• Independence

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

List Education level, Years of Experience, Technical Knowledge, and/or Certifications required for the position.

• This position is not subject to strict seniority rule application (multiple criteria are used in the selection process)

• 1 year minimum of distribution experience (Ross preferred)

• Must successful complete UID Certification

• Excellent math and computer skills. Experience with Outlook E-mail, MS Word, MS Excel, MS Access, and RMS

• Must pass MS Word I, Math (with calculator), Excel tests, and ICQA Assessment Test

• Excellent analytical, organizational and communication skills

• Strong self-motivation and the ability to work aggressively to complete projects

• Must possess strong written and oral communication skills and be able to communicate with all levels of management and departments both within and outside the company

• Ability to read, speak and understand written instructions in English

• Previous RF gun/gladiator experience helpful

• Ability to type at 50 wpm

• Detailed knowledge of Distribution Center processes with some knowledge of DC reports

• Detail oriented

• Good attendance, positive attitude, and professional work demeanor

• Strong self-motivation and the ability to work aggressively to complete projects

PHYSICAL REQUIREMENTS/ADA:

Please include any additional physical requirements below the standard requirements (including any travel, lifting, pushing, or pulling)

Job requires ability to work in a warehouse environment, on a concrete floor all day. ?

Requires continuous, standing, walking, hearing, pushing, and pulling.

Consistent timeliness and regular attendance is necessary.?

Frequently reaching, bending, stooping, talking, hearing (audio equipment), handling objects with hands and lifting to 50 lbs as needed throughout the shift.

Vision requirements: Ability to see information in print and/or electronically.

Variance in work volume is seasonal and predictable; priorities can be anticipated; some interruptions are present.

Pay Details: $20.48 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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