Customer Service Representative

2 weeks ago

Logan, UT, United States Al's Sporting Goods Full time

We are seeking friendly, customer-focused individuals to join our Internet Customer Service team at our Logan Corporate Office. In this role, you will be an important point of contact for our online customers, helping ensure every interaction is positive, efficient, and solution-oriented.

As a Customer Service Representative, you will assist customers with placing online orders, resolving payment or checkout issues, and providing accurate updates on order status. You will communicate with customers through phone, email, and online channels while working closely with internal teams to deliver timely and effective support.

The ideal candidate brings strong verbal and written communication skills, a positive attitude, and a genuine commitment to excellent customer service. You should be comfortable multitasking in a fast-paced environment and enjoy helping customers find solutions in a professional and friendly manner.

Key Responsibilities

  • Deliver friendly, professional, and solution-oriented customer service.
  • Respond to inquiries via phone, email, and chat; handle inbound and outbound calls.
  • Assist with placing, modifying, and tracking online orders.
  • Troubleshoot payment and checkout issues.
  • Communicate order status, shipping updates, and delivery details clearly.
  • File and manage shipping claims with UPS and USPS.
  • Navigate internal systems to support customer needs efficiently.
  • Accurately document all customer interactions.
  • Collaborate with internal teams to resolve issues promptly.
  • Complete additional tasks and projects as assigned.
Qualifications

Required
  • Strong verbal and written communication skills.
  • Positive, helpful attitude with a commitment to excellent customer service.
  • Detail-oriented and organized in a fast-paced environment.
  • Proactive with a strong work ethic.
  • Effective working independently and as part of a team.
  • Maintain composure and professionalism under pressure.
  • Ability to multitask and manage time efficiently.
  • Willingness to work a rotating Saturday schedule.
  • Comfortable using computers, online systems, and multiple screens.
  • Strong problem-solving and critical-thinking skills.
  • Team-oriented, adaptable, and collaborative.
  • Clear and professional phone, email, and written communication.
Work Environment & Schedule
  • In-office only position at our Logan Corporate Office.
  • Monday-Friday schedule, 8:00 AM-5:00 PM.
  • Full-time: 40 hours per week.
  • Part-time: 18-29 hours per week with rotating Saturdays.
Skills & Competencies
  • Excellent customer service and interpersonal skills.
  • Clear and professional phone, email, and written communication.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  • Team-oriented with a positive, adaptable attitude.
  • Proactive mindset and strong work ethic.
  • Comfortable with computers, online systems, and multiple screens.
  • Maintain composure and professionalism under pressure.
  • Helpful Spanish language proficiency.
  • E-commerce and retail experience, including Amazon Seller Central.
  • Previous customer service experience.

Job on Location

Full-Time and Part Time, Benefits Apply to Full-Time
  • What is the schedule for this job?
  • This is a Full-Time or Part-Time position with required Monday-Friday availability from 8:00 AM to 5:00 PM. Full-time employees work 40 hours per week; part-time employees work 18-29 hours per week with rotating Saturdays.

    Holiday availability is required.

    Must be available to work from October through January 2; extended vacations will not be approved during this period.
  • What is the pay for this job?
  • $13-$16 per hour, depending on experience.
  • For questions or more information contact Tynan Dutson at tynan@als.com

  • Customer Service Representative

    7 days ago

    Logan, UT, United States Optexa Full time

    About the Company Optexa is a customer-focused company committed to delivering exceptional service and creating positive experiences for our clients. Based in Logan, UT, we value integrity, professionalism, and innovation in everything we do. Join our team and help us maintain our reputation for outstanding customer support. n this role, you will be the...

  • Customer Service/Sales

    7 days ago

    Logan, UT, United States Home Depot Full time

    Customer Service/Sales | Home Depot Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will...

  • Customer Service Rep

    2 weeks ago

    Logan, UT, United States Domino's Pizza LLC Full time

    We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the...

  • Customer Service Rep

    7 days ago

    Logan, UT, United States Domino's Pizza LLC Full time

    We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the...

  • Customer Service Rep07550 N Main St

    1 week ago

    Logan, UT, United States Domino's Franchise Full time

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for...

  • Customer Service Rep(07550)

    2 weeks ago

    Logan, UT, United States Domino's Pizza LLC Full time

    Company DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...

  • Customer Service Rep(07550)

    7 days ago

    Logan, UT, United States Domino's Pizza LLC Full time

    Company DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...

  • Customer Service Rep(07550)

    2 weeks ago

    North Logan, UT, United States Domino's Pizza Full time

    Company Description Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...

  • Customer Service Rep(07550)

    2 weeks ago

    North Logan, UT, United States Domino's Pizza Full time

    Company Description Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...

  • Customer Service Rep(07550)

    2 weeks ago

    North Logan, UT, United States Domino's Pizza Full time

    Company Description Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...