Call Support Specialist

1 week ago

St Louis, MO, United States Experis Full time

Our client, a leading organization in the Saint Louis MO area, is seeking a dedicated Call Support Specialist to join their dynamic team. As a Telecommunications/ Call Support Specialist, you will be an essential part of the support department, providing vital communication assistance to ensure seamless operations across the organization. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.

Job Title: Call Support Specialist

Location: Saint Louis, MO

What's the Job?

  • Screen all calls for the executive team
  • Maintain and update available extensions for Teams and Cisco/ORM users
  • Answer incoming calls, handling 80-100 calls per day with professionalism and efficiency
  • Remove extensions for employee separations and assign new extensions for new hires
  • Set up voicemail and Archi bus configurations for users
  • Collaborate with the Cisco team to resolve phone-related issues and create service tickets in SAP for port activations or other service needs
What's Needed?
  • Strong communication and interpersonal skills
  • Experience with phone systems such as Cisco or Teams is preferred
  • Ability to work closely with various teams including IT and administrative staff
  • Detail-oriented with excellent organizational skills
  • Ability to handle irate callers professionally and efficiently
What's in it for me?
  • Opportunity to work in a pet-friendly environment that values diversity and inclusion
  • Engage in meaningful work supporting organizational communication needs
  • Work with a collaborative and supportive team
  • Gain valuable experience in telecommunications support and IT collaboration
  • Be part of a reputable organization committed to employee growth and development

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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