Donor Relations Specialist

2 weeks ago

Bradenton, FL, United States SunCoast Blood Bank Full time
Job Details

Job Location
Lakewood Ranch - Bradenton, FL

Position Type
Full Time

Education Level
High School or equivalent

Description

ESSENTIAL JOB FUNCTIONS

Donor Relations and Support:
  • Point person to handle to donor inquiries, including follow-ups for portal access, reward assistance, and general donation support.
  • Provide accurate information regarding donation eligibility, scheduling, and rewards programs.
  • Ensure donor satisfaction through timely and professional communication.
Donor Recruitment and Scheduling (as needed):
  • Utilize assigned donor lists to contact and recruit volunteer blood donors via phone, email, and in-person interactions.
  • Educate donors on the donation process and answer questions with professionalism and empathy.
  • Schedule donors for appropriate donation types and locations based on inventory needs.
  • Record recruitment activities and donor interactions accurately within the donor database.
  • Support tele-recruitment operations with clerical and administrative tasks.
  • Achieve established recruitment goals and performance standards.
Relationship Building:
  • Cultivate and maintain relationships with both new and existing donors.
  • Serve as a key liaison to ensure a positive and personalized donor experience.
  • Engage with donors during donation visits, as appropriate, to strengthen ongoing relationships.
Administrative and Operational Support:
  • Maintain donor files and update records to ensure accuracy and relevance.
  • Collaborate with team members to ensure efficient daily workflow and communication.
  • Assist with donor promotions, follow-ups, and recognition activities.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Physical Requirements:
  • Tasks may involve extended periods of sitting, typing, and phone communication.
  • Must be able to lift up to 20 pounds occasionally.
  • Frequent standing, walking, or reaching during donor engagement activities.
Environmental Requirements:
  • Work is primarily performed in an office or donor center environment with moderate noise level.
  • Occasional travel between locations may be required.
LEGAL AND REGULATORY REQUIREMENTS
  • Maintain compliance with Florida labor and workplace safety laws.
  • Adhere to SunCoast Blood Centers' confidentiality, privacy, and data protection standards.
  • Employment contingent upon successful completion of background check and drug screening under the Florida Drug-Free Workplace policy.
OTHER DUTIES

Performs other related duties as necessary to support SunCoast Blood Centers' mission, vision, and values.
Maintains a clean, safe, and organized work environment.

Equal Employment Opportunity (EEO) Statement
SunCoast Blood Centers is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.

Americans with Disabilities Act (ADA) Accommodation
In compliance with the Americans with Disabilities Act (ADA), SunCoast Blood Centers will provide reasonable accommodations to qualified individuals with disabilities to ensure they can perform essential job functions.

At-Will Employment Disclaimer
Employment at SunCoast Blood Centers is at will, meaning that either the employee or the employer can terminate the employment relationship at any time, with or without cause or notice, as long as it is not for an illegal reason.

Application Process
Interested applicants should submit their resume and cover letter through our company website at www.suncoastblood.org.

Qualifications

MINIMUM QUALIFICATIONS

Education:
High school diploma or equivalent required. Associate's degree preferred.

Experience:
One to two years of experience in customer service, guest/customer relations, or healthcare scheduling preferred.

Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Ability to build rapport and foster long-term donor relationships.
  • Proficiency with computer systems and database entry.
  • Strong organizational skills and attention to detail.
  • Professional demeanor, with ability to remain composed in fast-paced environments.
  • Team-oriented with a focus on service excellence and donor experience.

Licenses/Certifications:
Valid Florida Driver's License and reliable transportation preferred.

  • Donor Contact Specialist

    6 days ago

    Bradenton, FL, United States SunCoast Blood Bank Full time

    Utilizes assigned donor list to contact and recruit volunteer blood donors including face-to-face contact during donation as possible. Makes appropriate database entries to record results of recruitment call. Ensures that each donor is scheduled at the appropriate fixed site and at the appropriate donation interval. Returns calls from donors responding to...

  • Donor Contact Specialist

    4 days ago

    Bradenton, FL, United States SunCoast Blood Bank Full time

    Utilizes assigned donor list to contact and recruit volunteer blood donors including face-to-face contact during donation as possible. Makes appropriate database entries to record results of recruitment call. Ensures that each donor is scheduled at the appropriate fixed site and at the appropriate donation interval. Returns calls from donors responding to...

  • Donor Contact Specialist

    7 days ago

    Bradenton, FL, United States SunCoast Blood Bank Full time

    Utilizes assigned donor list to contact and recruit volunteer blood donors including face-to-face contact during donation as possible. Makes appropriate database entries to record results of recruitment call. Ensures that each donor is scheduled at the appropriate fixed site and at the appropriate donation interval. Returns calls from donors responding to...

  • Member Relations

    6 days ago

    Bradenton, FL, United States Recooty Full time

    A service-focused company in Bradenton, Florida, is seeking a Customer Service/Member Relations Representative. This role involves assisting customers with inquiries, resolving issues, and providing product information. Ideal candidates should have customer service experience, a high school diploma, and good communication skills. The position offers benefits...

  • Member Relations

    6 days ago

    Bradenton, FL, United States Recooty Full time

    A service-focused company in Bradenton, Florida, is seeking a Customer Service/Member Relations Representative. This role involves assisting customers with inquiries, resolving issues, and providing product information. Ideal candidates should have customer service experience, a high school diploma, and good communication skills. The position offers benefits...

  • Member Relations

    6 days ago

    Bradenton, FL, United States Recooty Full time

    A service-focused company in Bradenton, Florida, is seeking a Customer Service/Member Relations Representative. This role involves assisting customers with inquiries, resolving issues, and providing product information. Ideal candidates should have customer service experience, a high school diploma, and good communication skills. The position offers benefits...

  • Member Relations

    6 days ago

    Bradenton, FL, United States Recooty Full time

    A service-focused company in Bradenton, Florida, is seeking a Customer Service/Member Relations Representative. This role involves assisting customers with inquiries, resolving issues, and providing product information. Ideal candidates should have customer service experience, a high school diploma, and good communication skills. The position offers benefits...

  • Member Relations

    6 days ago

    Bradenton, FL, United States Recooty Full time

    A service-focused company in Bradenton, Florida, is seeking a Customer Service/Member Relations Representative. This role involves assisting customers with inquiries, resolving issues, and providing product information. Ideal candidates should have customer service experience, a high school diploma, and good communication skills. The position offers benefits...

  • Member Relations

    7 days ago

    Bradenton, FL, United States Recooty Full time

    A service-focused company in Bradenton, Florida, is seeking a Customer Service/Member Relations Representative. This role involves assisting customers with inquiries, resolving issues, and providing product information. Ideal candidates should have customer service experience, a high school diploma, and good communication skills. The position offers benefits...

  • Member Relations

    1 week ago

    Bradenton, FL, United States Recooty Full time

    A service-focused company in Bradenton, Florida, is seeking a Customer Service/Member Relations Representative. This role involves assisting customers with inquiries, resolving issues, and providing product information. Ideal candidates should have customer service experience, a high school diploma, and good communication skills. The position offers benefits...