Assistant Supervisor, Guest Arrival

11 hours ago

Orlando, FL, United States SeaWorld Parks & Entertainment Full time

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team

What you get to do:

Help lead and inspire a team to deliver great guest experiences from the get-go. You'll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.

Get ready to help us show our best right when guests first show up You will supervise, train, and counsel Ambassadors and perform the job duties you're supervising in Guest Arrival areas such as:

  • Parking Lot
  • Ticketing
  • Turnstiles
  • Reservation Check-In Area
  • Track labor, including daily scheduling and break management
  • Oversee opening and closing procedures
  • Maintain a clean and safe environment for all team members, guests, and animals
  • Develop team members through training, feedback and coaching
  • Ensure compliance with all relevant regulations and policies
  • Create and maintain team rotation grid
  • Respond to guest and team member needs
  • Report project status to Supervisors and Managers
  • Ensure strict adherence to all cash handling procedure
What it takes to succeed:
  • During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
  • During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays
  • At least 18 years old
  • Valid state driver's license
  • Ability to complete CPR/AED training/certification
  • Ability to be certified on all attractions
  • Outstanding communication, public speaking, problem solving and interpersonal skills
  • Ability to remain calm and professional during challenging situations
  • Computer proficiency with MS Office
  • Comfortable working outdoors, around water and at heights up to 350 ft.
  • Previous cash handling experience and ability to work multiple selling systems
  • Ability to train on and use protective gear
  • Flexibility in working varied hours
  • Related Bachelor's degree preferred
  • Previous leadership experience highly desirable
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
  • FREE park admission
  • Discounts on park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.
  • Scholarship opportunities
  • Exclusive employee events and giveaways


EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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