Front Desk Supervisor
1 week ago
Position: Front Office Supervisor
Property: Live Oak, Charleston Historic District, a Tribute Portfolio Hotel
Reports to: Assistant General Manager
Join the Legacy of Live Oak
As we prepare to open the doors to Charleston's newest luxury destination, we are seeking an experienced and motivated Front Office Supervisor to join our team. This role is ideal for a passionate hospitality professional with strong leadership skills and a commitment to excellence in guest experience.
Job Overview
The Front Office Supervisor ensures an efficient operation, producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Duties and Responsibilities
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Completes established check-in procedures for arriving guests and guest departures in order to close the guest account and make the room available for the next guest.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
- Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
- High school education or equivalent experience.
- 1 or more full years' experience in hotel front desk.
- Requires understanding of all hotel front office procedures.
- Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
- Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
- Requires supervision/management skills.
- Ability to communicate information and hotel services to management and guests.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Family Focused Culture
- Development and Promotion Opportunities
- Competitive Pay
- Health, Vision, Dental and Supplemental Insurance
- Paid Vacation and Holiday Pay
- 401k
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