Hotel Assistant General Manager

4 days ago

Birmingham, AL, United States RAM HOTEL MANAGEMENT LLC Full time
Who AreWe?

RAM Hotels -a dynamic, thriving, innovative hotel management company headquartered inColumbus, Georgia. Over the last fewyears, we have quietly and steadfastly taken our place as a leader in thehospitality industry of corporate America; while serving some of the mostwell-known midscale hotel brands in key markets throughout the Alabama andGeorgia region. We strive to meet ourguests demands while continuously changing the perception of the hospitalityindustry. When you join RAM Hotels, youdo more than simply switch companies to advance your career, you become part ofthe RAM Hotels family

POSITION: Assistant General Manager

JOBSUMMARY

The Assistant General Manager will coordinate the daily activitiesof the property and the hotel personnel as directed. He/she will provide support to the GeneralManager and assume the responsibilities of the General Manager in theirabsence. The AGM will collaborate with the GM to improve our level of service andenhance profitability of our hotel. (S)he will assist in the training of newteam members and oversee the day-to-day operations of the front desk team, aswell as housekeeping.

JOBRESPONSIBILITIES
  • Assign duties to staff and observe performance to ensure adherence to hotel policies and established operating procedures.
  • Provide training to staff, including job specific, safety and security content.
  • Assist with the hiring and onboarding process.
  • Review team member performance and work with the GM to conduct performance reviews and disciplinary warnings.
  • Maintain accurate records, including deposits, PM's, Deep Cleans, guest requests, complaints, etc.
  • Adhere to all company and brand standard operating procedures.
  • Review and respond to guest requests and/or complaints.
  • Assumes the role of GM, in his/her absence.
  • Is available and able to report to the property at a moment's notice.
  • Primarily works the 3pm - 11pm shift, and covers shifts as needed and determined by the General Manager
  • Maintains guest service as the driving philosophy of the hotel.
  • Personally, demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.
  • Ensures hotel staff, including all new hires are trained to meet service standards.
  • Develops added-value customer service programs regarding housekeeping services.
  • Can communicate to guests about hotel promotions, local attractions, and points of interest.
  • Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests' needs.
  • Meets or exceeds hotel guest satisfaction measures.
  • Ensures hotel standards and services contribute to the delivery of consistent guest service.
  • Engage every guest in conversation and recognition
  • Resolve any guest issue immediately
  • Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests
  • Take proactive approaches when dealing with guest concerns
  • Always extend professionalism and courtesy to guests
  • Become involved in the community and/or government affairs.
  • Other duties as assigned.


PROFESSIONALEXPERIENCE
• Bachelor'sdegree in Hospitality Management or similar degree or an equivalentcombination of education and experience
• Hoteloperations experience to include knowledge of all applicable laws,ordinances, regulations, and requirements of federal, state, andmunicipal authority
• Minimum2 years' experience in Customer Service

REQUIRED SKILLS
• Ability to work in a fast-paced environment
• Must be flexible to work varied schedules
• Ability to delegate and direct the activities ofthe team to ensure efficient operation
• Excellent written and oral communication skills
• Must have the physical ability to walk, bend, andstand for long time periods
• Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS
• Ability to express compassion while remainingcomposed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a"top-notch" attitude toward our guests which includes anticipating the guestsneeds - be proactive
• Ensure that you are always a positiverepresentation of the property; embrace and respect diversity andmulti-cultural environments

BENEFITS

RAM Hotels hires the best people, we workextremely hard to provide benefits that make work-life balance that much moreenjoyable. As a leader in the hospitality industry; we promoteadvancement opportunities, we offer our eligible employeescomprehensive health benefit packages for you and your family, vacation time,quarterly bonuses, 401K, andother additional perks being an employee of RAM Hotels.

RAM Hotels is an EqualOpportunity/Affirmation Action employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, disability, or protected veteran status.

Please visit our careers page to see more job opportunities.

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