Help Desk Technician
1 week ago
- 6+ months of experience
- Associate degree in computer science, information systems, or equivalent experience is a plus
- Fluent in a variety of programming languages, software, and systems
- Accurately diagnose and resolve general computer/technical issues
- Computer Hardware Experience
- Comfortable providing technical assistance and fixing issues that arise
- Excellent customer service skills
- Develop and provide technical coaching and mentoring to other help desk employees
- Answer all incoming calls and create a ticket by documenting the reported issue and all-important details
- Provide professional end-user support via telephone, email, or web
- Assist users with account creation, accessing, and using IT systems
- Troubleshoot performance issues and issues with browsers and plugins
- Additional Help Desk Technician duties may apply
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Help Desk Technician
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Help Desk Manager
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Help Desk Technician
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Help Desk Technician
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Help Desk Technician
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Help Desk Technician
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Birmingham, AL, United States Books A Million Holding Company Full timeJob Description: Under the supervision of the IT Helpdesk Supervisor, is responsible for end user support. Handles all request from employees with software and hardware issues. All Helpdesk duties are performed using remote desktop tools and by communicating with end users over the phone. The Helpdesk is a call center environment with performance measured...
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Help Desk Specialist
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Birmingham, AL, United States Deploy Alloy Full timeAbout the job Help Desk Specialist HELPDESK Job Description Ambit Solutions is looking to hire a full-time Help Desk Specialist for a fast-growing technology company in Birmingham. Our ideal candidates are those who display honesty and integrity, enjoy working within a team environment, and are interested in VOIP. We offer very relaxed and flexible work...
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Help Desk Specialist
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Birmingham, AL, United States Deploy Alloy Full timeAbout the job Help Desk Specialist HELPDESK Job Description Ambit Solutions is looking to hire a full-time Help Desk Specialist for a fast-growing technology company in Birmingham. Our ideal candidates are those who display honesty and integrity, enjoy working within a team environment, and are interested in VOIP. We offer very relaxed and flexible work...
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Service Desk Technician
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Birmingham, AL, United States Keller Postman Full timePurpose: The Service Desk Technician provides frontline technical support for software, hardware, systems access, and IT services used across the organization. This role requires strong troubleshooting skills, empathy for end users, and an aptitude for solving problems quickly in a fast-paced environment. Support is delivered through a combination of remote...