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Hotel Front Desk Associate

2 weeks ago

Savannah, GA, United States North Point Hospitality Full time

Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, people-first environment where every interaction matters? We're looking for enthusiastic, service-driven individuals to be the face of our hotel.

What do we bring to the table?

  • Free Parking- Downtown convenience without the downtown hassle
  • Excellent Culture & Benefits - Competitive compensation, health coverage, paid time off and a team that celebrates you
  • Unbeatable Location - Steps from cobblestone streets, local boutiques, and the riverwalk. You're not just near the action, you're in it
  • Room to Grow- We're passionate about developing talent and promoting from within
  • Cool New Experiences - Great travel discounts
  • Investment in Your Future- 401k match
  • Work- Life Balance- PTO after 90 days
  • What You Need Every Day- Competitive Pay
What you'll do (mostly this...other duties may be assigned):
  • Uses technology to ensure best guest experience
  • Greets and welcomes guests upon arrival.
  • Manages guest check-in, check-out and billing processes.
  • Handles sensitive guest information including room assignment and credit card/cash transactions.
  • Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
  • Meets all in-service requirements, complies with all system policies and procedures.
  • General administrative functions to include answer front desk main lines, respond to GXP, and track GSS and Trip Advisor scores.
What you should bring to the table:
  • High School Diploma
  • 2 years' experience in hotel front desk desired
  • A love for meeting new people and making meaningful connections
  • A positive attitude and natural flair for customer service
  • Reliability, integrity and a team spirit
  • Your best professional manners
  • Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
  • Ability to display a consistently caring and respectful attitude
  • Ability to act as a gracious host to guests, vendors and candidates for employment

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we've worked with big hotel companies like Hilton and Marriott to create these projects. So far, we have built 38 hotels from the ground-up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We're also working on 5 more hotels that are either being built or planned.