Business Analyst
1 week ago
Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.
Libra Solutions is seeking an experienced and talented Business Analyst to work as part of a cross-functional team to deliver the product vision and strategy to develop products and meet company and individual objectives. The Business Analyst will work closely and collaboratively with stakeholders towards the goals for each project. This role will support the business needs through documentation of processes, troubleshooting of incoming defects, analysis of production issues, and document management. This role will support the product team by documenting clear business requirements for IT through Epics, Features, and User Stories and performing UAT testing to validate the delivered product meets business needs. Experience in financial services, mortgage or other personal lending/loan services, or personal injury litigation industry required. This position will report into the VP, Product Management and is a hybrid role based in Las Vegas, NV. If not located in Las Vegas, this role could also be done remotely.
Position Responsibilities:
- Work closely with Business and Technical teams to develop business and functional requirements and ensure solutions meet business needs.
- Gather critical information from meetings with various stakeholders and produces useful reports
- Support Product backlog refinement and creation of prioritized product backlog based on the business priorities in coordination with Product Managers
- Effectively communicate insights, findings and plans to cross-functional team members and management
- Perform user acceptance testing
- Complete organizational readiness activities to ensure business is ready for change
- Troubleshoot incoming system defects and issues through Jira Service Desk
- Review and triage incoming tickets to ensure accuracy, completeness, and proper categorization
- Write detailed ticket requirements with screenshots, videos, and step-by-step reproduction instructions
- Collaborate with IT to resolve defects promptly, ensuring adherence to SLA
- Communicate resolution updates and confirmations back to the original requestor
- Identify recurring issues and recommend process or system improvements
- B.A. or B.S. degree in Business Management, Information Systems, Computer Science, or related field preferred, or commensurate experience in lieu of degree
- 2+ years of Experience serving as a Business Analyst or similar role
- Experience in healthcare, insurance, claims, or personal injury litigation industry required
- Experience with Jira, and Confluence required, Power BI and SQL a plus
- Agile project experience creating prioritized product backlog, user stories
- Strong understanding of SCRUM practice and associated ceremonies
- Excellent written and verbal communication skills, including clear documentation and process summaries
- Strong analytical and problem-solving skills with attention to detail
- Experience collaborating with cross-functional teams (Product, Engineering, Sales Support, and IT)
- Ability to manage multiple tasks and priorities in a high-speed, dynamic environment
- Experience in UAT testing, defect management, or enhancement documentation preferred
- Strong desire to learn systems end-to-end and act as a subject matter expert
Benefits
Libra Solutions offers competitive compensation (salary and bonus eligibility), and benefits that include health, dental and vision plans, 401(k), flexible spending account and paid time off.
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