Customer Service Data Management

21 hours ago

Deer Park, IL, United States Addison Group Full time
Job Title: Customer Service Data Management

Location (City, State): Deer Park, IL

Industry: Medical Devices

Pay: $33-35/hr based on experience

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a Global Biotech company to hire a Customer Service Data Analyst with SAP experience. This role supports customer-facing commercial operations by resolving order, pricing, and data-related issues that directly impact external customers. The position works closely with global and cross-functional teams to ensure accurate and timely execution.

Job Description:

The Customer Service Data Analyst is a customer-focused role requiring hands-on SAP experience and strong commercial acumen. This position manages high-volume order entry, investigates and resolves customer-impacting issues, and supports data accuracy across ERP and CRM platforms. This is not an IT or pure Master Data role-it is rooted in customer service and commercial operations.

Key Responsibilities:
  • Process and resolve high-volume customer service requests and tickets impacting external customers
  • Perform order entry, pricing review, and issue resolution within SAP
  • Troubleshoot downstream system and data issues and conduct root cause analysis
  • Support customer, product/material, and install base data accuracy
  • Collaborate with global sales, customer service, and commercial teams to resolve escalations
  • Ensure consistency of data across ERP, CRM, and related platforms
  • Support data integrity initiatives and continuous process improvement
  • Assist with reporting, documentation, and operational analysis
Qualifications:
  • Between 2-5 years of experience in customer service, customer care, or commercial operations
  • Hands-on SAP experience required (order entry, customer maintenance, pricing, troubleshooting)
  • Experience handling high-volume order processing and customer-impacting issues
  • Strong customer-focused mindset with analytical problem-solving skills
  • Bachelor's Degree required
  • 100% in office position
Additional Details:
  • This is a temp to hire position
  • SAP is required
  • Intermediate Excel skills (pivot tables, formulas, data analysis)
  • Experience with data integration across ERP and CRM platforms
  • Exposure to relational databases or BI tools is a plus
  • Experience with other ERP systems (Oracle, Microsoft Dynamics, etc.) may be considered, though SAP is strongly preferred
  • This role is customer-facing and commercially focused-not an IT or technical development role
Perks:
  • Opportunity to work within a global commercial environment
  • Exposure to enterprise ERP and CRM systems
  • Cross-functional collaboration with sales, service, and operations teams
  • Growth potential within a data-driven customer operations function
  • Beautiful office, friendly team, training offered


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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