Customer Service Representative
1 week ago
Benefits:
401(k)
401(k) matching
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Do you love dogs? Do you enjoy providing 5-star service, care and peace of mind to customers - both two- and four-legged? Do you seek opportunities to grow and develop professionally? Do you want to be part of creating a positive, fun and collaborative team environment? This position offers a great opportunity for ambitious candidates to join our growing team at K9 Resorts of Virginia Beach, a multi award-winning, luxury Pet Hotel brand (http://www.k9resorts.com).
The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions:
Fluent in Microsoft Office and well-versed in computer usage
Willing/able to learn new computer programs easily
Very customer service-oriented, with the ability to drive sales
Able to use down time effectively
Enthusiastically greets all customers coming into the building
Performs check in/check out and reservation procedures in the POS system
Accepts payment from customers
Takes custody of four-legged guests and makes sure they are properly placed in the building
Answers telephone, web, email and walk-in inquiries
Works closely with owner in charge to handle small office tasks
Provides tours of the facility to potential customers when necessary
Provides personal playtimes for dogs when such a service is requested
Takes dogs outside for elimination breaks
Performs body checks on arriving guests to search for pre-existing conditions and/or injuries
Has the ability to perform the following tasks at the request of the General Manager/Owner:
Sanitation of all boarding and daycare accommodations
Monitoring Daycare
Bathing
QUALIFICATIONS:
Job Requirements:
Must complete K9 Resorts Certification Program for a Customer Service Representative
Customer service-oriented
At least one weekend shift required
Opening shift: Monday - Friday, 6am - 1:15pm; Saturday - Sunday, 7am - 1:15pm
Closing shift: 1pm - 7:30pm
Education and Experience:
High School diploma or equivalent
Previous experience in an animal-related or hospitality field is preferred but not required
Technical Skills:
Computer skills including knowledge of Microsoft Windows.
Proficient written and spoken communication skills.
Personal Characteristics:
Must be able to communicate with all types of people, remain calm, mediate and problem solve
Must be of moral and ethical character
High level of emotional intelligence
Salesmanship personality and comfort
Ability to multitask
Strong ability to adapt to change and support company directives
A 'Can-Do, It Is My Job' attitude
Outgoing, positive, enthusiastic personality
Must demonstrate a love for dogs
Well-organized and efficient
The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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