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Assistant Branch Manager
3 weeks ago
Our Vision - To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.
Our Mission - To establish Precision Door Service as the public standard and national household name in garage door repair service.
Our Values - Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders
The Assistant Branch Manager is responsible to assist the Branch Manager in the overall management/condition of the residential division at all locations for the installations, sales, technical support, safety, and operations activities.
Responsibilities
- Plans and directs installations, sales, and operations to meet operational and financial goals
- Develop operating budgets and capital expenditure recommendations in order to meet operational and financial goals for their regional location
- Ensure achievement of staying within the budget allotted in their respective market
- Recommends and creates operating policies and procedures as required in order to provide consistent guidance to teams
- Establish team-oriented customer service philosophy and supportive working environment for all employees
- Conduct management team meetings in order to keep field managers informed of news, forecasts and strategies relating to the operations within their location
- Encourages discussion, proposals for optimizing operations and addresses issues that impact the productivity of their location
- Has direct responsibility for budget preparation, operating costs, profitability of operations, inventory, and purchasing management
- Manages and trains the sales cycle for technicians
- Supervises assigned employees including staff selection and training
- Process weekly payroll commissions and approve employee hours
- Conducts performance reviews, rewards, and disciplines employees, addresses complaints and resolves issues
- Understands and observes all safety procedures and ensures all employees practice those safety procedures
- Schedules periodic safety meetings and solicits recommended changes to improve safety procedures if needed
- Responsible for continued sales growth in all residential locations and all residential garage door products
- Leads and runs Sandler meetings on a weekly basis
- Organizes weekly safety and operational meetings
- Maintains a high level of customer satisfaction and integrity across all locations
- Additional Assignments: Assist as needed by the BM.
- Skilled door technician, with the ability to train.
- Demonstrated leadership skills with strong facilitation skills
- Strong interpersonal skills with good relationship building abilities
- Self-starter with a willingness to lead change and challenge the status quo
- Time management, and organized
- Excellent verbal and written communication skills
- Team player with a positive 'can do' attitude
- Must possess a current valid driver's license
- Heavy work - As a technician, must be able to lift up to 100 pounds and carry for up to 50 ft. As well as walk and carry items on uneven ground; and have manual dexterity in both hands, which allows the use of a hand tool. Frequently used tools: Ladder, assortment of mechanical hand tools and devices, and assortment of common power tools.
- Talking - expressing and exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Hearing - perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.
- The incumbent is subject to both environmental conditions, with activities occurring inside and outside.
Salary Description
70,000k - 110,000k
