AUTOMOTIVE SERVICE WRITER

Salary: $22.33 Hourly
Location : Houston, TX
Job Type: Full Time
Job Number: 37756
Department: Fleet Department
Opening Date: 12/10/2025
Closing Date: 12/24/2025 11:59 PM Central

POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Division: Operations-FMD

Reporting Location: Various*
Workdays and Hours: Various* (may require working weekends, holidays and shifts)
*Subject to change

OUR MISSION:

The mission of the Fleet Management Department is to provide the City of Houston with best value, fleet management services. To accomplish Fleet's mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking an Automotive Service Writer.
The Automotive Service Writer is a Tier 1 position and can make an immediate impact and add value towards the achievement of these goals. For further information, please visit:
The purpose of the Automotive Service Writer is to receive, monitor and expedite internal and external vehicle repairs to maintain a high volume of vehicle availability. This position prepares, monitors and submits vehicle aging reports, vehicle counts, preventative maintenance reports, mechanic labor time information, and other reports as requested.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

The Automotive Service Writer duties include but is not limited to:

• Maintain communication with vehicle operators regarding vehicle status.
• Research vehicle's maintenance history and prepare service order requests.
• Compile data and create reports using M5 and MS-Software.
• Enter repair ticket information and note into computerized fleet maintenance system.
• Establish and maintain assigned records.
• Upon repair completion, review and enter mechanic's labor time, close work order, notify customers of completion, explain repairs and answer any questions.
• Contact vehicle coordinators regarding vehicle maintenance, status and availability.
• Coordinate outside repair, recall or warranty work for vehicles with various vendors and auto dealerships.
• Contact customers and schedule preventative maintenance or inspections on vehicles.
• Coordinate with parts inventory personnel to ensure parts availability in order to minimize amount of time vehicles are in shop.
• May provide training to auto shop personnel in the use of the computerized fleet maintenance system.
• Perform other duties and special projects as requested.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional light lifting of up to 20 pounds may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as gasoline and motor oil.
This is a FLEET Department Position at the Tier I Level.

MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a High School diploma or GED.
EXPERIENCE REQUIREMENTS
Two years of customer service experience are required, with at least six months in field of automotive repair.

A certificate in Automotive Technology, acquired through 18 months of education or training, may substitute for the experience requirement.

LICENSE REQUIREMENTS
May require a valid Texas driver's license and compliance with the City of Houston's driving policy.

PREFERENCES

Preference will be given to applicants with M-5 Asset Works Fleet Management System experience or any other Fleet Management Software exposure. MS Office 360 or higher with two or more years of experience with Excel. Experience in SAP functions for requisitions, invoices and receivables will receive preference.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.

GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. The department may administer a skill assessment.
SAFETY IMPACT POSITION: Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 15

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfmor call 832-393-6049.

If you need special services or accommodations, call 832.393.6049. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html
01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Which best describes your highest level of completed education?

• Less than a High School Diploma/GED
• A High School Diploma/GED
• A vocational certification or higher IN Automotive Technology, acquired through 18 months of education or training.
• Associate's Degree or higher in automotive repair.
• None of the above

03

How many years of verifiable customer service experience do you have?

• Less than 1 year of customer service
• 1 year to less than 2 years of customer service
• 2 years or more of customer service
• No experience

04

Please indicate your verifiable experience in the field of automotive repair:

• Less than six (6) months of automotive field experience
• Six (6) months to less than 2 years of automotive field experience
• Two (2) or more years of automotive field experience
• No automotive field experience related experience

05

Please describe how your professional automotive field experience will make you successful in this role. (If this statement does not apply to you, please type N/A.)
06

Do you have a valid/current driver's license?

• Yes
• No
• My license is currently revoked or suspended.

07

Please indicate which of the following applications/programs you have experience with? (check all that apply)

• M-5 Asset Works Fleet Management System
• Fleet Management Software exposure
• None of the above

08

Please indicate which of the following SAP functions you have experience with? (check all that apply)

• Requisitions
• Invoices/Receivables
• None of the above

09

Do you have experience in any of the following Microsoft Office Software? (Please check all that apply to you).

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• None of the Above

10

Please indicate your level of proficiency in Microsoft Office Outlook.

• Beginner
• Intermediate
• Advanced
• Expert
• I have no experience working in Microsoft Office Outlook

11

Please describe in detail your previous experience working with Microsoft Office Outlook at the level of proficiency indicated in question #11 above. ("See resume" is not an acceptable answer. If no experience, please type "N/A")
12

Are you currently an employee with the City of Houston's Fleet Management Department?

• Yes
• No

Required Question

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