Visual Communication Specialist
2 weeks ago
POSITION: We are currently seeking a professional and energetic Customer Service/Inside Sales Representative (CSR) to work with our existing customers as well as prospective customers in our FASTSIGNS Center. Act as a primary contact between our customers and our design & production staff. The CSR candidate must possess a "can do attitude" and be able to work efficiently and effectively in a fast-paced, deadline driven environment. If you are seeking an exciting, customer-facing position that encourages you to help small to large sized companies grow their business, we may be the perfect match
Qualifications- 1-3 years of Customer Service and/or Inside Sales experience working with business-to-business customers including handling customer inquiries, preparation of job quotes, and order inputting.
- Background and knowledge of the Printing or Sign industry preferred
- Professional appearance, excellent communication skills and a strong sense of urgency to get things done.
- Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner.
- Ability to prioritize work, work independently with minimal supervision and follow-up on tasks in a timely fashion.
- Ability to maintain a pleasant, out-going demeanor and work in a team environment.
- Be both honest and punctual.
- Excellent interpersonal skills on the phone and in person.
- Must be computer literate and current on new technology.
- Must be hardworking, a self-starter and a problem solver.
- Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
- Exceptional phone and customer service skills.
- Positive and upbeat attitude.
- Answers in-person and telephone inquiries from customers and prospects and advises them on the most effective and efficient ways to fulfill their requests.
- Responsible for acquiring all required information from customers and prepare estimates and quotes for the customer.
- Inputs customer orders into point-of-sale system, CoreBridge, and manages orders from data entry through production and delivery to the customer to ensure complete customer satisfaction.
- Keeps up-to-date on job status on all active orders and addresses customer and production inquiries in a timely manner.
- Provide customer service support for house accounts, as assigned.
- Perform other duties, as may be necessary, from time to time to meet customers requests.
- Job Type: Full-time
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Printing Services
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