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Tier 2 IT Technician

2 weeks ago

Salt Lake City, UT, United States Nuvia Dental Implant Center Full time
Pay: $60,000

Role
The Tier 2 IT Technician ensures new centers launch on time with secure, reliable, and fully configured IT
infrastructure. Reporting to the Project Manager, this role partners with Field Technicians, Outsourced IT
Vendors, and Operations teams to deliver seamless deployments that meet strict project deadlines.

Responsibilities
  • Configure and deploy servers, networks, and VPNs with proper security hardening.
  • Configure and maintain UniFi/Ubiquiti networking gear (controllers, switches, APs, gateways).
  • Configure IT equipment prior to shipment, ensuring it is fully prepared for installation by field technicians on-site.
  • Provide Tier 2 support for escalated issues during new center setup.
  • Document configurations, processes, and troubleshooting for consistency and compliance.
Results (What Success Looks Like)
  • Centers open on time with fully functional IT infrastructure.
  • Servers and networks are optimized, secure, and documented.
  • VPNs provide reliable, secure remote access.
  • Onboarding is smooth with minimal disruption to staff.
  • Clear, proactive communication with all teams; no delays or escalations.
Requirements
  • Strong hands-on experience with servers (Windows/Linux), networking (routing, VLANs, firewalls), and VPNs.
  • Skilled with UniFi/Ubiquiti networking gear (preferred).
  • Ability to work independently and solve problems without step-by-step guidance.
  • Strong communication, organization, and ability to deliver under pressure.
  • Team-oriented, quality-focused, and demonstrates full project ownership.


Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.