IS Epic Server Engineer

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00
Shift: M-F with Call Rotation
Location: 210 South Florida Avenue Lakeland, FL
Pay Rate: Min $83,803.20 Mid $104,759.20Position Summary

The Epic Server Engineer will be responsible for implementing and supporting Epic EHR solutions client and server components that take into account appropriate redundancy, availability, scalability, security and manageability requirements of Lakeland Regional Health's IS Department. This individual will be part of a team that is responsible for the technical strategy, vision, architecture and evolution of LRH's Epic implementation(s), infrastructure and ancillary technologies. This role will be responsible for implementations including, but not limited to, MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto to support Lakeland Regional's patient, guest and employee population. He/she must have the experience and technical competence to implement server and application infrastructure, validate implementations and ready systems for operational hand overs. This individual will work collaboratively with other groups participating in system sustaining engineering activities such as upgrades, maintenance, enhancements, and expansions as well as provide last-level support of escalated technical issues. Knowledge of Cache or dba practices, VMware, Active Directory, and Citrix XenDesktop, and NetScaler preferred.

Position Responsibilities
People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Standard Work: IS Epic Server Engineer

• Implements, manages and maintains the Epic Windows and Linux Server infrastructure, including installing/upgrading and/or deploying Epic applications on servers and clients using Kuiper, and System Pulse
• Manage and maintain Epic Virtual Servers, Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, MyChart, Carelink\Healthy Planet, Haiku, Rover, Care Everywhere, Home Health, Kuiper, and System Pulse services
• Support of other Epic Windows and Linux based applications as well as assisting other Epic 3rd party applications teams with their integration into Epic as needed
• Uses processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Uses tools for capacity planning, reporting, and proactive problem solving. Screen and analyze application performance for potential bottlenecks, specify possible solutions, and act jointly with developers to apply those fixes
• Acts as a technical resource to evaluate evolving infrastructure technology and perform as a consultant interface to the business and clinical units for new company initiatives. Gather requirements from functional teams for their integrations with third party products
• Supports third party software implementation as a technical resource and maintains private and public cloud infrastructure
• Identify, repair, and resolve any Epic system hardware or software failures within the enterprise, in a timely manner and following company procedures and standards
• Evaluate applicable requirements to provide appropriate technical specifications and solutions for new and existing implementations
• Work closely with other departments, teams and engineers to build and troubleshoot virtual and physical systems and software implementations
• Develops and maintains systems documentation and technical procedures, user guides and run-books

Competencies & Skills

Essential:

• Working knowledge of VMWare vSphere, ESXi, Horizon View and NSX, Citrix XenApp / Workspace
• Proficiency in PowerShell Scripting and automation
• Proficiency in Windows operating system administration, engineering and hardening, 2012, 2016, 2019 and Windows 10. MS Active Directory, Group Policy, DNS, DHCP, Microsoft SQL server administration to include high availability clustering
• Incident resolution, including ownership through resolution / break fix and ticket queue management
• Technically proficient, and aware of self-limitations with experience in one or more Epic technologies

Nonessential:

• Experience in Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto
• Problem resolution, including ownership through resolution
• Experience in a larger, highly available environment (500+ servers and multiple sites)
• VMWare Site Recovery Manager, PowerCLI/Scripting, vRealize/vCloud Operations Manager, vRealize/vCloud Automation
• Strong troubleshooting and critical thinking skills. Problem resolution, including ownership through resolution specific to electronic health record (EHR) systems

Qualifications & Experience

Essential:

• Associate Degree

Nonessential:

• Bachelor Degree

Essential:

• Information Technology, Healthcare Administration, Information Management, or related field

Nonessential:

• Information Technology, Healthcare Administration, Information Management, or related field

Other information:
Experience Essential:
-Minimum three years of experience in IT infrastructure engineering to include: Inter-operational relationships of various infrastructure components, such as server systems, storage technology and software applications
-Engineering and administrative experience on Windows Servers 2012 and up, Windows 10, MS Active Directory, Group Policy, DNS, DHCP, MS SQL
-Proven competence in administering VMware ESXi, vCenter, Horizon View, Citrix XenApp / Workspace
-Backup management, Disaster Recovery, vulnerability management, patch management and hot fixes on hardware, server OS and applications
-Experience managing and maintaining an electronic health record (EHR) in a large hospital environment

Experience Preferred:
-Server Hardware management with Cisco UCS Systems and/or HP ProLiant Servers OneView
-Enterprise system monitoring, log management and event analysis with an emphasis on performance tuning and application optimization
-Experience in server operating system and application hardening, developing and administering application security standards to include Client OS and Server OS
-Certification in one or more of the following: Microsoft SQL Server, Cache, Linux Operating System, Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto
-Problem resolution, including ownership through resolution

Certifications Essential:
-Microsoft MCSE, VMware VCP or Citrix CCEA

Certifications Preferred:
-Microsoft MCSE and one or more of: VMware VCP, Citrix CCEA or CCIA, Microsoft MCP, MCSA, or Other, Cisco CCNA, Palo Alto PCCSA

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