GIS & Deeds Team Lead, Professional Services

6 days ago

Allen, TX, United States Harris Full time
Role Overview:

Harris is actively seeking a motivated and high-energy individual to join our Professional Services division as the Team Lead of GIS and Deeds Services. In this role, you will lead the GIS and Deeds team, overseeing day-to-day operations while driving the expansion of services to appraisal and tax clients, local government agencies, and private sector organizations. You will also be responsible for developing and managing strategic partner relationships to support long-term growth and client success.

Responsibilities:
  • Reports to: Vice President of Professional Services
  • Interrelationships: Customers at all levels of management; Research & Development, Support, and Sales teams.
Team Oversight: Responsible for coordinating parcel and deed maintenance for clients under contract, ensuring timely and accurate updates. Supervise a team of GIS and Deed Technicians, effectively managing workloads and prioritizing tasks to meet project deadlines and service commitments.

Employee Development: Work with all direct reports to understand their professional needs and goals. Build team strength by ensuring all team members are crossed trained and become SME's on associated product lines and services.

Communications: Develop and maintain a communication and reporting plan to keep clients, leadership, staff, and internal stakeholders informed of project performance, process improvements, staffing changes, and revenue trends in alignment with business objectives. Conduct regular team meetings, one-on-one check-ins, project kickoffs, postmortems, client updates, and participate in leadership meetings. Organize and lead additional meetings as needed to support the goals of the business.

Fiscal Responsibility: Work with the executive team and finance to ensure that revenue and cost targets are managed effectively to meet departmental goals.

Job Experience & Educational Requirements:
  • Bachelor's degree, preferably in business or a technology field. (Successful work-related experience in a similar business or geospatial services company may substitute)
  • 5 years proven experience with a focus on geospatial services and software products providing GIS services for CAMA appraisal and tax, local government, utilities and other related business sectors.
  • Minimum of 5 years or more of practical experience implementing ESRI GIS or geospatial technology - Working knowledge of ArcGIS and ArcGIS Online
  • GISP Certification desired but not required
Competencies & Skills:
  • Proven ability to lead, manage, and build a high-performing team
  • Self-motivated leader who exhibits a sense of urgency in all service-related activities
  • Skilled in building customer trust through consultative relationship management
  • Demonstrated ability to communicate the value proposition, organizational strengths and capabilities of the services offered
  • Ability to quickly learn new technology and translate it into solutions that address customer needs; Intense desire to learn
  • Excellent leadership, organizational management and business management skills.
  • Proven strategic thinking, problem solving, and negotiating skills.
  • Proven customer service skills with demonstrated ability to guide customer engagements, handle issue escalations, and enforce best practice.
  • Ability to coordinate multiple projects and tasks with rapidly changing priorities and deadlines.
  • Ability to coordinate initiatives with multiple internal functional groups when necessary.
  • Exceptional interpersonal, oral and written communications skills to effectively communicate to a wide range of audiences - technical and business; staff, client, and vendor
  • Effectively works across organizational/functional/geographic boundaries to solve problems, share information, deliver results and create value for customers and for the company.
  • Proficient with management tools for project forecasting, budgeting, and performance measurement.


About us:

Since 1975, Harris Govern has provided end-to-end software for over hundreds of Local Government agencies in the United States and Canada. Our systems help agencies increase revenue and efficiencies through workflow automation, GIS integration, and document management.

Our headquarters in Allen, TX and Montreal, QC and regional office in Fort Collins, CO allows us to provide you with the operational support that you need to keep your agency and teams running smoothly. All of our software solutions come backed with the best team of technical experts who provide ongoing support throughout the lifecycle of your contract.

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