Billing Manager

17 hours ago

Fort Lauderdale, FL, United States ITG Communications Full time

Responsible for billing operations for assigned customers and profit centers, ensuring accurate billing processing, timely invoicing, and effective financial analysis while maintaining strong customer relationships.

Responsibilities

• Implement billing processes and oversee consolidation of billing operations for assigned customer accounts or line of business (e.g., Comcast, Fulfilment, etc.) and associated payment centers

. • Manage monthly financial closing processes including variance analysis, resolution of billing and invoicing related discrepancies to enable accurate financial reports.

• Run and analyses unbilled reports, ageing analysis and ensure timely invoicing as per customer contracts to enable timely collections.

• Lead collections efforts through AR aging analysis and customer follow-up to manage the target days sales outstanding (DSO).

• Supervise billing clerks and provide guidance on resolution billing issues to ensure accurate revenue recognition.

• Interact with customers to resolve billing queries and payment issues to proactively manage accounts receivable.

• Collaborate with Operations teams on billing accuracy and documentation to ensure timely and accurate revenue recognition.

• Generate and analyses billing performance metrics to enable timely decision making and management intervention leading to improved cash flows from operations

. • Ensure compliance with customer SOWs and billing requirements.

• Train and develop team members on billing processes and systems

. • Provide inputs for billing process improvement, automation to achieve improvement in billing efficiency, customer satisfaction.

Requirements

Key Measures / Key Performance Indicators:

• Billing accuracy rates

• Invoice timeliness metrics

• Collection performance (DSO) and aging metrics

• Monthly closing completion within deadlines

• Customer satisfaction levels

• Variance resolution timelines

• Documentation accuracy

• Team productivity metrics

• Response time for customer query

• Unbilled amount management

• Training completion rates PERSON OVERVIEW Education: High school diploma required. Associate's degree in business, Finance, or related field preferred.

Experience:

• 5+ years of experience in billing operations

• 2+ years of supervisory experience

• Strong background in customer-specific billing processes Exposure:

• In-depth knowledge of FUSE system and billing processes

• Experience with financial analysis and reporting

• Understanding of customer SOWs and billing requirements

• Familiarity with collection processes Factors critical to success at ITG Communications for this position (not more than 3):

• Strong analytical and problem-solving skills

• Excellence in customer relationship management

• Effective team leadership and development capabilities

Additional Comments

ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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