Customer Service Specialist
2 days ago
Job Description
Position Title: Customer Service Specialist
Pay Rate: $21 per hour
Schedule: Full-time, Monday-Friday
Summary
The Customer Service Specialist is the first point of contact for clients, delivering exceptional support and ensuring a smooth experience from start to finish. This role focuses on accurate communication, timely issue resolution, and maintaining strong customer relationships while supporting operational processes.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide clear and accurate information about services, pricing, and procedures.
- Set up new accounts and process orders with precision and attention to detail.
- Investigate and resolve customer concerns, escalating when necessary.
- Maintain thorough documentation of interactions and resolutions in the CRM system.
- Stay informed about company offerings and industry updates.
- Collaborate with internal teams to improve workflows and enhance customer satisfaction.
- Participate in team meetings and contribute to process improvement initiatives.
- High School Diploma or equivalent required.
- Minimum 1 year of customer service experience.
- Strong communication skills-both written and verbal.
- Detail-oriented with excellent organizational abilities.
- Proficient with basic computer applications and quick to learn new systems.
- Ability to manage multiple tasks while maintaining accuracy and professionalism.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -122025-411436
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