Senior IT Helpdesk Specialist
1 week ago
Senior IT Helpdesk Specialist (Full-Time)
HR & Recruiting Firm
Location: Mostly In-person in Milford, CT, very Occasional Travel
- Act as the main contact for IT support requests via phone, email, or ticketing system.
- Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.
- Provide high-priority, professional support to leadership and executives, ensuring minimal downtime.
- Escalate complex technical issues to senior IT management or external vendors when appropriate.
Microsoft Ecosystem & Onboarding
- Manage and support Microsoft 365, Teams, and user account administration.
- Lead new employee onboarding, including account creation, device setup, and access management.
- Develop and refine onboarding documentation and checklists to streamline the process.
- Gain experience and expand skills in Microsoft Entra (Azure AD), Intune, and mobile device management (MDM) systems.
Documentation & Process Improvement
- Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.
- Identify recurring issues and develop long-term solutions to improve system reliability.
- Suggest and collaborate ideas for new tools, systems, and workflow improvements.
Maintenance & Security
- Perform regular system updates, monitoring, and backups.
- Manage user access controls and maintain compliance with IT policies.
- (Bonus) Contribute to cybersecurity and endpoint protection initiatives.
Project Support
- Support IT setup and system configuration for new office or client locations (occasional travel).
- Assist in technology rollouts and adoption of new solutions.
Required:
- 3+ years of IT support or helpdesk experience.
- Proficiency with Microsoft 365, Windows OS, and general networking fundamentals.
- Excellent troubleshooting and communication skills, including experience supporting leadership and executive-level users.
- Strong documentation and process improvement abilities.
- Ability to work collaboratively in a remote, fast-paced environment.
Preferred:
- Experience working in startup or rapidly growing business environments.
- Familiarity with Microsoft Entra (Azure AD), Intune, and MDM concepts, and interest in growing into these areas.
- Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk).
- Basic understanding of IT security best practices.
- Bonus Skills
- Prior experience working within restaurant, HR & recruiting, or municipal industries (bonus).
- Experience with macOS environments (bonus).
- Knowledge of SharePoint (bonus, not required).
Hours & Compensation
- Commitment: Full-time, on-site in Milford, CT, with occasional travel as required
- Compensation: Competitive salary (depending on experience)
- Comprehensive Health, Dental, & Vision
- Paid Time Off
- Sick time
- Holidays
- Life Insurance
- 401k Contributions
- Charity Matching
Join us in this exciting opportunity to make a meaningful impact on our clients. Apply today and become an integral part of our dynamic team
IND126
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