General Manager

The Galt House Hotel - A legendary destination among hotels in the city.

As Louisville's only waterfront hotel, the Galt House Hotel is quite simply the best place to find a unique and authentic experience in our exciting city. Sip some bourbon while taking in spectacular views of the Ohio River. We are just a shot away from Whiskey Row, where you can immerse yourself in the history of Kentucky's native spirit. Explore world-renowned cultural encounters at nearby Museum Row, featuring icons such as Muhammad Ali and Louisville Slugger. Delight your palette with mouthwatering culinary tastings in our top-rated restaurant scene. The Galt House Hotel, the Heart of Louisville, is in the center of it all.

Down One Bourbon Bar is not your ordinary brew pub or sports bar. It's the heart of bourbon country. It's comfortable but cultured, rugged, yet refreshing. Conveniently located right in the heart of Louisville, next to the KFC YUM Center, and walking distance to many attractions, Down One is the perfect place to begin your new career

Down One is seeking a General Manager, who will be responsible for managing the daily operations of the front and back of the house. Responsible for the management of all aspects of the Down One Bar's functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.
Responsibilities

• Primary role will be overseeing and managing all areas of the restaurant and make final decisions include financial, operations, food safety and guest service.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately.
• Daily house count, arrivals/departures, and VIPs
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all liquor brands, beers, and nonalcoholic selections available in the Restaurant. Particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
• Scheduled in-house group activities, locations and times.
• And strictly abide by state liquor laws/regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Meet with the Chef to review daily specials and 86'd items; update board throughout shift and ensure that staff is aware of such.
• Review sales for previous day; resolve discrepancies with Accounting. Track revenue against budget.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Ensure that staff report to work as scheduled. Document any late or absent employees.
• Coordinate breaks for staff.
• Assign work and side duties to staff. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and delegate these tasks.
• Monitor the preparation of station assignments.
• Other duties as assigned.

Qualifications

• College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.
• Knowledge of computers (MS Word, Excel).
• 5 years of restaurant management experience required including supervising front and back of the house staff.
• Front of the house customer service, host and bar experience required.
• Back of the house culinary experience required to include the art of food preparation, cooking and food presentation.
• Must be ServSafe certified.
• Minimum years of age to serve alcoholic beverages.
• Food handling certification.
• Compute basic arithmetic.
• Familiarity with food and beverage cost controls

The Al J. Schneider Company offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more.

The Al J. Schneider Company is a Drug Free Workplace, creating a culture of care where diversity is welcomed.

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