CRM Support Specialist

1 week ago

Atlanta, GA, United States State of Georgia Full time

The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their full-time CRM Support Specialist position in the Office of Information Technology and Data Resources. Reporting to the CRM Technical Education Administration Manager, this position will serve to support the lifecycle configuration strategy for maintaining institutional CRM orgs.

RESPONSIBILITIES

• Follow present guidelines for CRM configurations for designated colleges

• Responsible for CRM system maintenance, including user creation, updates, report creation, dashboard management, workflow management, and security

• Maintain and enhance visual layout, workflow rules and business logic layer to streamline and enhance business processes and improve user experience and student portals

• Support integration requirements and complete configuration work by a predetermined deadline

• Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the CRM platform

• Report necessary updates to integrations or configurations for designated colleges

• Schedule training and work sessions with relevant staff to complete or update tasks

• Participate in functionality testing leading into and after product upgrades or enhancements

• Adhere to training schedule set forth by management to remain aware of product updates

• Other duties as assigned

MINIMUM QUALIFICATIONS

• Bachelor's degree in computer technology or related field OR A combination of technical certificates *and* Three (3) years of experience in web design and development

PREFERRED QUALIFICATIONS

  • 2+ years of experience working in Salesforce, TargetX of alternative Customer Relationship Management System
  • Familiarity with the technical college environment.


TECHNICAL COMPETENCIES

• Ability to collaborate with multiple departments to support a 360 staff CRM experience

• Superior prioritization, time management, communication and organizational skills

• Solid technology know-how, including the ability to quickly familiarize with new products

• Demonstrated ability to manage multiple projects and communicate barriers to progress

HOW TO APPLY

Interested parties should apply at Team Georgia Careers,Team Georgia Careers Website

Applications will be accepted until the position is filled. Due to an anticipated large volume of applications, only those who receive an interview will be notified of the status of the position.

It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation.

Federal Law requires ID and eligibility verification prior to employment.

All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment.

Applicants who need special assistance may request assistance by phoning (404) 679-1762.

The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Bachelor's degree *and* Two (2) years related work experienceNote: Experience may substitute for the degree on a year-for-year basis.

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