Business Analyst/Trainer
2 weeks ago
Austin, TX 78744 (Hybrid, 2 days onsite per week)
10 months Contract with possibility to extension
We are looking for a senior business analyst with expertise in developing clear and comprehensive job aids, user manuals, conducting engaging webinars, and producing high-quality training videos. In this role, you will collaborate with cross-functional teams to ensure our users have the resources they need for their roles. The ideal candidate will have a strong analytical mindset, exceptional communication skills, and a passion for creating user-friendly training materials.
This BA will have an ability to analyze and interpret diverse sets of information including regulations, policies, and system functionality; to develop presentations, job aids, and functional documentation that will assist a large user base in utilizing a new system. They will work with multiple program areas and technical groups during the implementation of the new system and play a key role during UAT as well.
Responsibilities:
- Gather business requirements across program areas
- Analyze old and new systems to define and document functionality
- Develop As-Is and To-Be functionality and workflows
- Develop and maintain detailed job aids, user manuals, and standard operating procedures (SOPs) to support various departments within the organization.
- Create and update engaging training materials, including presentations, e-learning modules, and training manuals.
- Plan, organize, and host webinars to educate employees and stakeholders on various topics, processes, and tools.
- Collaborate with subject matter experts to ensure content accuracy and relevance.
- Script, storyboard, and produce high-quality training videos using multimedia tools and software.
- Work closely with cross-functional teams, including subject matter experts, trainers, and content creators, to gather information and ensure the accuracy of documentation and training materials.
- Identify opportunities to enhance existing documentation and training programs based on feedback, industry trends, and evolving business needs.
- 8+ years of experience facilitating requirements and communicating with business programs and end users
- 8+ years of experience in analyzing systems to develop requirements, workflows, and other documentation
- 8+ years of experience in creating job aids and functional documentation of system utilization
- 8+ years of experience in demonstrating new/enhanced functionality to a variety of audiences
- 4+ years of proficiency in video editing and e-learning software/tools
- 4+ years of experience in developing and implementing training plans
- 4+ years of experience in developing and conducting training classes for new or enhanced product functionality
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