CLIENT SERVICES REPRESENTATIVE
18 hours ago
Job Description
APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE
Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Client Services Representative is responsible for routing visitors to HRA sites with multiple program areas to the appropriate service in connection with Public Assistance, SNAP, Medicaid and other HRA client-facing services
FIA Operations is recruiting for four (4) Clerical Associate III, to function as Client Services Representatives, who will:
- Greet and assist clients with utilization of the universal kiosks to ensure clients are directed to the appropriate unit within the BAC, SNAP, Medicaid offices and other HRA client-facing services. Describes the various services provided by the Agency and hands out Access HRA brochures and other agency information as needed.
- Interact with visitors seeking services from multiple program units; asks visitors for the reason for their visit and assists individuals in determining the appropriate program unit for routing purposes; assigns appropriate pass/ticket to enter designated area, enlightens the customers to the location and color associated with each service area.
- Hand out appropriate Cash Assistance, Medicaid and SNAP Application Kits to individuals applying for benefits; provide general assistance with navigating through the portal within Access HRA to facilitate the application process. Remind applicants to add all pertinent household members in preliminary online application
- Review appointment letters, court papers, and other documents presented; determine whether customers have an emergency or need a reasonable accommodation to provide a quick service.
- Assist applicants with scanning and uploading documents; troubleshoot usage of the copy machines and multi-function printers in Document Drop Box area - if applicants are having difficulty.
- Issue Model Office tickets in PC Banks to clients for in-person interviews; seek supervisor assistance if applicants are having trouble or has questions surrounding eligibility for benefits
Work Location: 2400 Fulton Street, Brooklyn, NY
Hours/Schedule: 9:00am-5:00pm
CLERICAL ASSOCIATE - 10251
Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
-
Customer Service Representative
2 weeks ago
Brooklyn, NY, United States Pls Financial Services, Inc. Full timeCustomer Service Representatives (CSRs) are the primary point of contact with our customers. They are the face of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and s Customer Service, Customer Service Representative, Representative, Store Manager, Retail
-
Customer Service Representative
1 week ago
Brooklyn, NY, United States A.J. Ciccone - Allstate Insurance Full timeBenefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Position Overview: As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while...
-
Customer Service Representative
1 week ago
Brooklyn, NY, United States A.J. Ciccone - Allstate Insurance Full timeBenefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Position Overview: As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while...
-
Customer Service Representative
2 weeks ago
Brooklyn, NY, United States A.J. Ciccone - Allstate Insurance Full timeBenefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Position Overview: As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while...
-
Customer Service Representative
6 days ago
Brooklyn, NY, United States A.J. Ciccone - Allstate Insurance Full timeBenefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Position Overview: As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while...
-
Phlebotomist Patient Services Representative
1 week ago
Brooklyn, NY, United States Global Technical Talent Full timePrimary Job Title: Phlebotomist / Patient Services Representative Alternate/Related Job Titles: Patient Services Technician Phlebotomy Technician Medical Laboratory Assistant Location: Brooklyn, NY Onsite Flexibility: Onsite Contract Details: Position Type: Contract Contract Duration: 3 months Start: As Soon As Possible Pay Rate: $17-$21/hr Shift:...
-
Brooklyn, NY, United States Center For Family Life Full timeJob Type Full-time Description JOB TITLE: Client Services Public Benefits Enroller EXEMPTION: Non-Exempt REPORTS TO: Program Director SUPERVISES: N/A PURPOSE OF THE POSITION: Coordinate access to resources that help clients secure access to public benefits. I. SPECIFIC RESPONSIBILITIES include, but are not limited to Assess client eligibility for public...
-
Brooklyn, NY, United States Center For Family Life Full timeJob Type Full-time Description JOB TITLE: Client Services Public Benefits Enroller EXEMPTION: Non-Exempt REPORTS TO: Program Director SUPERVISES: N/A PURPOSE OF THE POSITION: Coordinate access to resources that help clients secure access to public benefits. I. SPECIFIC RESPONSIBILITIES include, but are not limited to Assess client eligibility for public...
-
Brooklyn, NY, United States Center For Family Life Full timeJob Type Full-time Description JOB TITLE: Client Services Public Benefits Enroller EXEMPTION: Non-Exempt REPORTS TO: Program Director SUPERVISES: N/A PURPOSE OF THE POSITION: Coordinate access to resources that help clients secure access to public benefits. I. SPECIFIC RESPONSIBILITIES include, but are not limited to Assess client eligibility for public...
-
Brooklyn, NY, United States Center For Family Life Full timeJob Type Full-time Description JOB TITLE: Client Services Public Benefits Enroller EXEMPTION: Non-Exempt REPORTS TO: Program Director SUPERVISES: N/A PURPOSE OF THE POSITION: Coordinate access to resources that help clients secure access to public benefits. I. SPECIFIC RESPONSIBILITIES include, but are not limited to Assess client eligibility for public...
