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EDI & ERP Coordinator
2 weeks ago
Job Description/Position Summary
The Electronic Data Interchange (EDI) / Enterprise Resource Planning (ERP) Coordinator reports directly to the VP of IT&S and is responsible for implementing, migrating, maintaining, and enhancing EDI exchanges. This role supports existing integrations and develops new trading partner relationships, including EDI mapping and communication setup, across client's North America and EMEA business units. Key responsibilities include migrating EDI from an on-premises solution to cloud-based vendor support, active monitoring of the EDI support queue and transaction center, investigating and documenting issues, and conducting daily audits and reconciliations of EDI documents with the vendor. The EDI/ERP Coordinator must possess strong analytical and critical thinking skills, with the ability to manage multiple priorities and deliver on departmental objectives in a fast-paced environment.
Essential Duties and Responsibilities
• Coordinate and execute trading partner setup and testing activities to ensure successful integration and compliance with our cloud EDI solution provider.
• Act as a liaison between client's trading partners, internal business stakeholders, and cloud EDI solution provider, ensuring clear and effective implementation and communication.
• Provide production support by proactively monitoring daily EDI operations and performing root cause analysis to resolve issues.
• Manage and resolve assigned cases from the EDI support queue in a timely and effective manner.
• Support trading partner onboarding and enhancements, including EDI document mapping and communication setup.
• Develop, implement, and maintain EDI best practices related to trading partner configuration and document mapping for ERP ingestion.
• Apply a professional, timely support model in response to reported EDI issues and service requests.
• Provide regular updates to the IT management team on project status, support activities, and process improvements.
• Ensure adherence to all corporate and IT governance policies, procedures, and compliance standards.
• Perform other duties as needed and directed by management
Minimum Qualifications
Education & Experience
• Bachelor's degree in computer science, information technology, or a related technical field preferred.
• Exposure to EDI/B2B systems, requiring 4+ years of experience in EDI analysis, mapping, and integration.
Knowledge, Skills, & Abilities
• Lead the planning, execution, and monitoring of EDI migration projects to our EDI provider.
• Serve as the primary point of contact for customer and stakeholder communications regarding EDI enablement.
• Work with trading partners to ensure smooth integration, deployment, and ongoing monitoring of EDI.
• Coordinate the setup and configuration of EDI systems within our EDI provider.
• Configure production installations and confirm successful data flow within the new system.
• Monitor and analyze EDI transmissions and data flow.
• Ability to coordinate EMEA e-Invoicing requirements and enablement with our EDI provider.
• Maintain comprehensive documentation of project plans, customer interactions, and migration processes.
• Identify opportunities for process improvements and implement best practices.
• Stay up to date with industry's best practices, emerging products, and technical updates related to EDI and SPS Commerce.
