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Salesforce Technical Architect
2 weeks ago
Department: Aquiva Labs
Employment Type: Fixed Term Contract
Location: AMER
Description
LOCATION - Canada or US or LatAm (PST coverage, can be in Atlantic, Eastern, or Central Time Zone)
We are seeking a highly skilled Technical Architect to provide hands-on technical leadership across a complex Salesforce implementation built on and extended through managed packages. This role is fully delivery-focused and embedded within the account, responsible for ensuring architectural integrity, system performance, and long-term scalability.
Experience within the travel or transportation sectors is strongly preferred.
This is a 2-month initial engagement with possible extension.
Key Responsibilities
- Serve as the primary technical authority for the account, owning end-to-end architecture across Salesforce, integrations, managed packages, and supporting services.
- Translate detailed business and operational requirements into scalable, performant technical solutions.
- Produce and maintain technical architecture artefacts including sequence diagrams, integration patterns, data models, and platform configuration standards.
- Provide hands-on guidance across development, configuration, and system design; unblock engineering teams and ensure technical decisions align with established architecture.
- Support the extension and optimisation of managed packages, including upgrade planning, compatibility assessments, dependency management, and change-impact analysis.
- Ensure the solution meets enterprise standards for security, scalability, and reliability.
- Conduct architecture reviews, code reviews, and assessments of existing implementations.
- Monitor system performance, identify bottlenecks, and work with engineering teams on remediation and optimisation.
- Maintain architectural governance for the account, ensuring changes follow agreed processes and do not introduce technical debt.
- Work closely with product owners, delivery managers, and customer stakeholders to align technical decisions with operational goals.
- Lead technical workshops to validate requirements, refine solution approaches, and guide implementation teams.
- Provide technical mentorship to developers and admins working on the account.
- Act as the escalation point for complex technical challenges, integration issues, and platform constraints.
- Identify opportunities to improve system design, simplify processes, and enhance resilience.
- Advise on future platform evolution, including managed package extensions, integration enhancements, and data strategy.
- Contribute reusable patterns, documentation, and best practices to improve delivery effectiveness across the team.
- Proven experience in a hands-on Salesforce Technical Architect or Senior Technical Lead role. Previous experience as a developer is required.
- Strong expertise working with and extending Salesforce managed packages, including understanding of packaging constraints, licensing, upgrade paths, and extension patterns.
- Deep practical experience with integrations, APIs, data modelling, security, and platform limits.
- Significant background in complex delivery environments, ideally in industries with operational complexity such as travel, transportation, or hospitality.
- Ability to lead technical workshops and collaborate effectively with engineering teams, product teams, and client stakeholders.
- Strong verbal and written communication skills, with the ability to explain complex technical topics clearly.
- Minimum five years working in Salesforce delivery for an SI, ISV, PDO, or within a large multi-cloud Salesforce programme.
- Salesforce architect-level certifications (Application Architect, System Architect, or related).
- Platform Developer I or II
- Experience guiding teams through large upgrade cycles or refactoring initiatives.
- Prior involvement in travel-industry booking, inventory, itinerary, or operations systems.
- Leadership experience within delivery teams.