Enrollment Services Specialist I

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Location

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.

Job Summary

Under the general supervision of the Enrollment Services Center Manager, this position independently provides customer service for prospective, new, and continuing students.

Responsibilities

• Specifically, the position fulfills receptionist duties, receives payments, receives enrollment and registration paperwork, schedules appointments, and provides front line customer service
• Customer service is provided in-person at the front counter, via email, and over the telephone This position also provides general programmatic support for admissions, registrars, enrollment services, financial, aid, student account and/or student development functions and staff
• This support includes processing transcripts, inputting test scores, file management, data entry, campus, state or federal reporting, database management and/or troubleshooting, receiving, sending and processing mail, and/or general administrative/clerical tasks
• Tasked to assist with the management of student assistants.
• Quickly provide updates to co-workers and student assistants for changes that occur within enrollment services and supported departments
• Maintains Admithub software. This includes ensuring text message campaigns are sent timely, based on the operations calendar, ensuring the knowledge base remains current, collaborating with other departments to address communication needs.
• Manage and respond to department emails.

Required Qualifications

Associates Degree or a combination of training and experience

1 year of customer service experience

Preferred Qualifications

Current notary or willing to become a notary republic

Work experience in a University's office of registration, admissions, cashiering, financial aid, support services or a related function

Strong computer knowledge with the ability to navigate through Microsoft Office applications

Demonstrate strong organizational skills and ability to handle multiple tasks simultaneously and set priorities.

Proposed Salary

$34,039

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of admissions, registrar, student accounts, and financial aid policies
• Knowledge of Banner and Microsoft Office Suite
• Knowledge of records management

Skills

• Skilled in customer service
• Skilled in data entry
• Skilled in problem solving

Abilities

• Ability to work with a diverse student population
• Ability to comprehend and learn new information quickly
• Ability to comprehend and interpret policy

Contact Information

For more information or questions about a job posting, please contact the Office of Human Recourses at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at sscsupport@ssc.usg.edu.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

Institutional Values

Excellence
We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.

Respect
We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.

Community
We strive to build community and value a good mindset.

Teamwork
We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.

Learning
We cultivate a practice of global pedagogies in a learning environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

* a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
* a motor vehicle report for positions that require driving an Albany State University vehicle
* a successful pre-employment drug test

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.

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