Community Health Worker/Promotore I/II

Salary : $40,830.40 - $57,399.89 Annually
Location : Desert Hot Springs
Job Type: Regular
Job Number: 25-57797-10
Department: Children & Families Commission
Division: RCC - Agency
Opening Date: 12/04/2025
Closing Date: 12/17/2025 11:59 PM Pacific

ABOUT THE POSITION
***Repost: Reapplication is not required.***
Bilingual in Spanish is required

The County of Riverside is seeking a Bilingual Community Health Worker/Promotore to join our team. We are currently recruiting for a Community Health Worker/Promotore I/II to support our Family resources locations in Desert Hot Springs and Mecca.

The incumbent will be responsible for driving throughout Riverside County to attend various event fairs, representing and offering programs across the region. They will play a key role in connecting with community members to help them access essential health services and resources, including assistance with health program applications. Responsibilities will include, but not limited to, conducting outreach and interviews to assess community needs while providing tailored support to individuals and families, particularly in underserved populations, and provide resources between the public and health/social services to promote health and well-being programs offered with the County.

Competitive candidates will possess a Community Health Worker certification, strong communication skills, and a solid understanding of programs and community outreach within healthcare and human services programs, and high volume-case management.

The level at which the position is filled is based on applicants' qualifications and at the department's discretion.

Meet the Team

, is primarily funded by tobacco taxes generated by Proposition 10, which passed in November 1998 to help make sure that all of our youngest Californians, from prenatal through 5 years old, get the best possible start in life. First 5 Riverside also receives state and federal funding to support community programs and initiatives to meet the goals and objectives of the Strategic Plan. First 5 Riverside County invests in partnerships that promote, support and enhance the health and early development of children, prenatal through age 5, their families and communities.
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EXAMPLES OF ESSENTIAL DUTIES
• Build rapport with clients and gather, share, and assess accurate information to identify efficient and effective opportunities for intervention utilizing strategies that reflect the client's values, attitudes, and beliefs.
• Provide health education, instruction, and information in a manner that clients can easily understand and address barriers to physical and mental health services.
• Assist clients in navigating the healthcare system and public health programs by phone and in person to help clients successfully participate in their medical and/or behavioral care.
• Engage with community members to raise awareness about violence prevention strategies.
• Build trusting relationships with individuals and families affected by asthma, offering guidance, emotional support, and practical assistance.
• Connect program participants to community resources necessary to achieve healthy outcomes; address healthcare barriers and identify and address health-related social needs; make closed-loop referrals to local human service systems to support clients address their needs including but not limited to housing, food, personal safety, transportation, childcare, energy assistance, education, income assistance, and education.
• Provide care management services for clients at highest risk of poor health outcomes by helping them access clinical and community services necessary to implement the client's care plan.
• Provide transitional care services (TCS) for clients transferring from one setting or level of care to another and maintain close contact with clients and caretakers both in-person and on the phone.
• Support clients' engagement with their primary care physician (PCP); identify and connect clients to services that address Social Determinates of Health (SDOH) needs; promote wellness and prevention, help members manage their chronic diseases, and support efforts to improve maternal and child health.
• Participate in all team collaborations and continuous quality improvement initiatives and projects.
• Ensure documentation in electronic health records (and other tracking and monitoring systems) are accurate, useful and in compliance with regulatory requirements and accreditation standards.
MINIMUM QUALIFICATIONS
Community Health Worker/Promotore I
($40,830.97 - $54,407.81 Annually)

Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: Any combination of lived experience working with diverse populations in the community (e.g., women with infants and young children, homelessness, substance abuse, persons involved in the justice system, AIDS/HIV patients, older adults, and underserved populations) which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, this would include, one year of experience which has provided personal first-hand knowledge of the problems, needs, attitudes, and behavior patterns of the community as they relate to public health.

Other Requirements
License: Possession of a valid California Driver's License may be required.

Completion of a Department of Health Care Access and Information approved CHW/Promotore (Community Health Worker) training program and possession of a CHW/P/R certificate is required within 12 months of hire.

Community Health Worker/Promotore II
($43,076.80 - $57,399.88 Annually)

Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: One year of experience as a Community Health Worker/Promotore I or equivalent non-County classification.

OR

Experience: Two years of lived experience, that is equivalent to that of a Community Health Worker/Promotore I working with diverse populations in the community (e.g., women with infants and young children, homelessness, substance abuse, persons involved in the justice system, AIDS/HIV patients, older adults, and underserved populations) which would provide an opportunity to acquire the knowledge and abilities herein.

Knowledge of: Client populations, community resources, techniques for group and individual interviewing and counseling; basic recordkeeping principles and practices; and computer equipment and applications related to the work.

Ability to: Address the client population's unique needs in a culturally sensitive manner; relate and communicate effectively with the community served; lean and understand the organization and operation of the assigned department and of outside departments and agencies; maintain strong working relationships with a wide range of community agencies and organizations; obtain and record accurate information for case documentation and other reports.
Other Requirements

Completion of a Department of Health Care Access and Information approved CHW/Promotore (Community Health Worker) training program is required.
Must possess and maintain a CHW/P/R (Community Health Worker) certificate. Some positions may require additional specialized certification.
SUPPLEMENTAL INFORMATION

This recruitment is open to all applicants.

Additional Requirement - Testing

Individuals that indicate that they are bilingual in Spanish will be required to take and pass an unproctored Spanish bilingual assessment.

All candidates will be REQUIRED to take an online test as part of the application process for this position. It is important that the instructions provided in the email are followed exactly.

License/Certificate: Possession of a valid California Driver's License is required. Incumbents will required to drive to various facilities and businesses for event coordination, evaluations, management, and outreach.

Questions?
For specific questions regarding this position, contact Christopher Recinos at
APPLICATION INFORMATION

Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
BENEFIT PROGRAM: UPE
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

1. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
2. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
3. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY:
Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for those unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave benefits. The wage replacement rate, as defined by current law, is between 60-70% of wages earned during the SDI eligibility period. Benefits can be coordinated with other available leave balances to provide up to 100% of regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
01

Are you a current or temporary employee with Riverside County First 5, Riverside County Children & Families Commission?

• Yes.
• No.

02

Do you possess a High School Diploma, Certificate of Proficiency issued by California State Board of Education or a satisfactory score on a G.E.D. Exam?

• Yes.
• No.

03

Do you possess a Community Health Worker Certificate (CHW Certification)?

• Yes.
• No.
• In progress.

04

What is your proficiency level in Spanish?

• I am not bilingual in Spanish
• I speak Spanish, but cannot read or write
• I can speak, read, and write in Spanish

05

Select the answer that best describes your current driver's license status:

• I have a valid California driver's license.
• I am able to obtain a valid California driver's license.
• I currently have a valid out-of-state driver's license, and I am able to obtain a valid California driver's license.
• I do not have and/or I am not able to obtain a California driver's license.

06

How many years of experience do you have with coordinating and managing patient healthcare needs?

• No experience.
• Less than one year.
• One year or more, but less than two years.
• Two years or more, but less than three years.
• Three years or more, but less than four years.
• Four years or more, but less than five years.
• Five years or more, but less than six years.
• Six years or more.

07

How many years of professional experience do you have conducting outreach efforts for social service and healthcare programs within a nonprofit or public agency?

• No Experience.
• Less than one year.
• One year or more, but less than two years.
• Two years or more, but less than three years.
• Three years or more, but less than four years.
• Four years or more, but less than five years.
• Five years or more, but less than six years.
• Six years or more.

08

How many years of experience do you have working as a Community Healthcare Worker or Promotora? (A promotora is a community member who receives specialized training to provide basic health education in the community without being a professional healthcare worker.)

• No experience.
• Less than one year.
• One year or more, but less than two years.
• Two years or more, but less than three years.
• Three years or more, but less than four years.
• Four years or more, but less than five years.
• Five years or more, but less than six years.
• Six years or more.

09

How many years of lived experience do you possess, equivalent to that of a Community Health Worker/Promotore I, working with diverse populations in the community (women with infants and young children, homeless, substance abuse, persons involved in the justice system, AIDS/HIV patients, older adults, and underserved populations) which would provide an opportunity to acquire the knowledge and abilities of a Community Health Worker/Promotore I?

• No experience.
• Less than one year.
• One year or more, but less than two years.
• Two years or more, but less than three years.
• Three years or more, but less than four years.
• Four years or more, but less than five years.
• Five years or more, but less than six years.
• Six years or more.

10

If you answered Yes to question 9, please describe your lived experience outside of work assisting with diverse community groups and how long you have assisting diverse community groups. If no, please list "N/A".
Required Question

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