ESIS Senior Claims Representative, AGL
2 weeks ago
ESIS is seeking a Senior Claims Representative to manage commercial auto and general liability claims for client accounts. Reporting to the Claims Team Leader, this role is responsible for investigating and resolving bodily injury claims promptly, fairly, and in accordance with established best practice guidelines.
Duties include, but are not limited to:
- Work under limited supervision to receive assignments and review claim and policy information, providing background for investigations and determining policy obligations as appropriate for the line of business.
- Contact, interview, and obtain statements (recorded or in person) from insured individuals, claimants, witnesses, medical professionals, legal representatives, law enforcement, and other relevant parties to gather necessary claim information.
- Inspect and appraise damage for property losses or arrange for such appraisal, depending on the line of business.
- Review, evaluate, and negotiate bodily injury claims of varying severities.
- Manage litigation on behalf of clients or insureds.
- Assess facts obtained during investigations to determine the extent of liability and the company's obligation under the policy contract.
- Prepare reports on investigations, settlements, claim denials, and evaluations of involved parties.
- Set reserves within authority limits and recommend reserve changes to the Team Leader.
- Review the progress and status of claims with the Team Leader, discussing challenges and recommending solutions.
- Prepare and submit unusual or potentially undesirable exposures to the Team Leader.
- Assist the Team Leader in developing improved methods for handling claims.
- Settle claims promptly and fairly.
- Obtain releases, proofs of loss, or compensation agreements and issue company drafts for claim payments.
- Communicate claim denials to claimants, insureds/customers, or attorneys as applicable.
- Five or more years of claims handling experience, demonstrated through career progression within the company or a similar organization.
- Ability to work independently with minimal supervision from a Team Leader.
- Advanced technical knowledge of claims handling processes and terminology.
- Excellent negotiation skills.
- Strong communication and interpersonal skills for positive interactions with claimants, customers, insureds, brokers, attorneys, and other stakeholders regarding losses.
- In-depth knowledge of the company's products, services, coverages, and policy limits, as well as a thorough understanding of claims best practices.
- Comprehensive knowledge of applicable state and local laws relevant to the line of business managed.
- Outstanding customer service skills.
An applicable resident or designated home state adjuster's license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS's employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.
The pay range for the role is $76,000 to $109,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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