Technical Support Specialist

1 week ago

Henderson, NV, United States Tesla Full time
What to Expect Tesla Energy Support Specialists handle a variety of customer issues for Residential Energy products while delivering on world class customer service. Our team is the front line and face of the Tesla brand. We maintain a level of professionalism that exceeds our customer's expectations.
What You'll Do
  • Maintain Tesla's high standards for integrity, customer service and professionalism in all interactions and communications
  • Act as a subject matter expert and cultivate trust with the customer as their singular point of contact
  • Increase levels of customer satisfaction by providing feedback for improvement to peers and management
  • Partner with various Tesla departments to resolve customer concerns
  • Stay up to date on the most current information and tools
  • Adapt, remain flexible, and execute on feedback provided

What You'll Bring
  • 1 year of technical call center experience with a proven record of excellent customer service
  • Strong active-listening and verbal-communication skills, with an ability to empathize with the customer
  • Proven ability to effectively work in Windowsand Microsoft office products, while comfortable learning new software platforms
  • Ability to work independently, and be both creative and resourceful when presented with challenging situations

Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

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