Field Service Engineer

2 weeks ago

Omaha, NE, United States Service Express Full time

Are you someone who...

  • Thrives on helping others?
  • Excels at solving challenging technical problems?
  • Is passionate about working hands-on with computer hardware?
  • Enjoys traveling locally to customer locations?
You may be interested in the Field Service Engineer position that we have available supporting our customers within the Omaha area. You'll work from home and travel to customer sites to maintain, troubleshoot, and repair enterprise-level servers and storage hardware in data centers. This is a great opportunity to join a team that keeps critical IT infrastructure running smoothly while delivering exceptional customer service at every interaction.

What you'll do:

Customer Service
  • Travel to customer sites within approximately a 100-mile radius to troubleshoot and resolve technical issues
  • Perform maintenance and repair on data center hardware, including mid-to-high end servers and storage devices
  • Provide exceptional service by responding quickly and efficiently to customer needs
  • Communicate clearly and confidently to ensure customers feel supported and their concerns are addressed
  • Identify and proactively escalate potential technical issues when needed
  • Assist with data center relocations and inventory audits
Technical Knowledge
  • Troubleshoot hardware issues efficiently while managing multiple service calls
  • Interpret maintenance manuals and collaborate with engineering teams to resolve complex issues
  • Stay current on industry advancements through training and certification programs
  • Serve as a technical expert during sales calls when needed
  • Document and share resolutions to improve team knowledge and efficiency
Account Management
  • Prepare thorough audits and maintain documentation of service calls
  • Proactively analyze and prepare for service calls to ensure quick and effective solutions
  • Maintain accurate records of service activities, expenses, and customer interactions
  • Collaborate with internal teams including purchasing, operations, and sales to deliver seamless support
What we're looking for:
  • Proven experience in a field service or customer-facing hardware repair role
  • Hands-on experience repairing and maintaining servers, storage devices, and data center equipment
  • Comfortable working independently and managing a regional service territory
  • Strong troubleshooting and communication skills
  • Valid driver's license and willingness to drive regularly to customer locations
  • A+ or Server+ certification preferred but not required
  • Ability to lift up to 50 lbs and perform tasks such as bending, kneeling, and reaching
What we offer you:
  • Workplace flexibility that empowers you
  • Comprehensive training program - we hire the will and train the skill
  • Access to best-in-class support teams
  • Opportunities for personal growth & career advancement
  • Paid volunteer hours & your birthday off
  • Multiple health insurance offerings starting on day one
  • 50% health club membership reimbursement
  • 401k match to help you plan for the future
  • $30-$45/hour based on experience


#LI-Onsite

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.

  • Field Service Technician

    6 days ago

    Omaha, NE, United States CapStone Technologies, LLC Full time

    CapStone Technologies offers automation services and business engineering solutions to the print-to-mail industry, leveraging state-of-the-art robotic technology, innovative advancements, and proven process engineering to drive efficiencies and lower labor costs. Our one-of-a-kind software solution seamlessly integrates the physical and digital workflows on...

  • Field Service Technician

    5 days ago

    Omaha, NE, United States CapStone Technologies, LLC Full time

    CapStone Technologies offers automation services and business engineering solutions to the print-to-mail industry, leveraging state-of-the-art robotic technology, innovative advancements, and proven process engineering to drive efficiencies and lower labor costs. Our one-of-a-kind software solution seamlessly integrates the physical and digital workflows on...

  • Field Service Technician

    1 day ago

    Omaha, NE, United States International Staff Consulting Full time

    Job Title: Field Service Technician Location: IA, NE, KS, NC, TX - Remote/Travel role Salary: $70-80K plus 5% bonusJob Summary of the Field Service Technician: Like to solve problems? Want challenging work? Like to travel? Want to be part of an organization that is a leader in their industry? We are looking for a Field Service Technician who is...

  • Field Service Technician

    2 days ago

    Omaha, NE, United States International Staff Consulting Full time

    Job Title: Field Service Technician Location: IA, NE, KS, NC, TX - Remote/Travel role Salary: $70-80K plus 5% bonusJob Summary of the Field Service Technician: Like to solve problems? Want challenging work? Like to travel? Want to be part of an organization that is a leader in their industry? We are looking for a Field Service Technician who is...

  • Field Service Technician

    2 days ago

    Omaha, NE, United States Affinity Executive Search Full time

    Job Title: Field Service Technician Location: IA, NE, KS, NC, TX - Remote/Travel role Salary: $70-80K plus 5% bonusJob Summary of the Field Service Technician: Like to solve problems? Want challenging work? Like to travel? Want to be part of an organization that is a leader in their industry? We are looking for a Field Service Technician who is...

  • Field Service Technician

    3 days ago

    Omaha, NE, United States Affinity Executive Search Full time

    Job Title: Field Service Technician Location: IA, NE, KS, NC, TX - Remote/Travel role Salary: $70-80K plus 5% bonusJob Summary of the Field Service Technician: Like to solve problems? Want challenging work? Like to travel? Want to be part of an organization that is a leader in their industry? We are looking for a Field Service Technician who is...

  • Field Service Technician

    6 days ago

    Omaha, NE, United States Conductix-Wampfler GmbH Full time

    Like to solve problems? Want challenging work? Like to travel? Want to be part of an organization that is a leader in their industry? Get your career moving forward today! Conductix-Wampfler is a growing, global manufacturer looking for a Field Service Technician. We are looking for a Field Service Technician who is self-directed, at ease dealing directly...

  • Field Service Technician

    7 days ago

    Omaha, NE, United States Conductix-Wampfler GmbH Full time

    Like to solve problems? Want challenging work? Like to travel? Want to be part of an organization that is a leader in their industry? Get your career moving forward today! Conductix-Wampfler is a growing, global manufacturer looking for a Field Service Technician. We are looking for a Field Service Technician who is self-directed, at ease dealing directly...

  • Field Application Engineer

    1 week ago

    Omaha, NE, United States ABB Full time

    Field Application Engineer (FAE) At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This position...

  • Field Engineer

    4 days ago

    Omaha, NE, United States Kiewit Corporation Full time

    Requisition ID: 177179 Job Level: Entry Level Home District/Group: Central District Department: Field Operations Market: Transportation Employment Type: Full Time Position Overview As a Field Engineer, you bring your big ideas and commitment to top quality and unwavering work ethic. In return, we offer huge career and travel opportunities and the...