Customer Service Representative
6 days ago
CFC Insurance is an independent Insurance Agency. We specialize in Property, Casualty, Life, and Health insurance coverage, and have proudly been serving the insurance needs of Central Illinois since 1958. CFC is looking for a Customer Service Representative to serve the needs of current and prospective customers, input data into various platforms, process payments, and perform various accounting and administrative duties.
We're located inside the Peoria branch of Better Banks, an Employee-Owned Community bank. We are committed to providing our employees with a friendly and comfortable work environment, impressive compensation package, job stability, and professional development opportunities. If you are interested in working with a company that greatly values its employees and customers, apply to be a Customer Service Representative with CFC Insurance today
SPECIFIC DUTIES & RESPONSIBILITIES:
- Answers telephone calls in a prompt, efficient, and professional manner; and provides assistance and support to the client (i.e. processing of claims, documentation, resolution of inquiries and/or concerns)
- Performs administrative functions for the agency following company standard operating procedures
- Retrieves and downloads new business inquiries, renewals, cancellations, et from the agency management system; and follows up with the request promptly, efficiently, and professionally
- Logs detailed client interaction notes into the agency management system; and performs ongoing file maintenance and back up procedures
- Prospects and builds relationships with new and existing clients, discusses their insurance needs, and provides them with detailed information regarding agency products
- Supports and assists Insurance Agents as requested
- Stays abreast of industry trends, legislation, technology, and competition marketing movements
- Performs other duties as assigned | education &/or work experience requirements
EDUCATION &/OR WORK EXPERIENCE REQUIREMENTS:
A bachelor degree in business, accounting, finance; OR a minimum of 2 years administrative experience in an office setting.
MENTAL & PHYSICAL REQUIREMENTS:
Ability to sit/stand/kneel/bend/for extended periods of time, lift up to 20 lbs. occasionally, strong listening and developed interpersonal skills, ability to work under high pressure while remaining composed. Attention to detail is critical to this position; along with organization, prioritization, and time management skills.
COMPETENCIES:
Proficiency in Microsoft Office products, QuickBooks, basic principles of accounting and reconciliation, presentation skills, relationship building, self-motivation, ability to work independently, and knowledge of marketing techniques. Problem solving skills and analysis is helpful.
Base Salary + Bonus Potential.
Compensation: $38,000.00 - $45,000.00 per year
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability, competitive compensation, and more, then you've come to the right place Working with an independent agency is a great career choice.
Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
The demand for insurance professionals is growing every day Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location, and not to Big I of Illinois Association.
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