Field Service Engineer

2 weeks ago

Browns Summit, NC, United States Prosum Full time
Job Title:Field Service Engineer
Location:Greensboro, North Carolina
Compensation:$65,000 - $75,000 base salary

About the RoleAn industry-leading manufacturing technology company is seeking aField Service Engineerto support cutting-edgeindustrial inkjet equipmentin the corrugated printing market. This role is critical to delivering exceptional on-site technical support, ensuring equipment is operating at peak performance through installation, troubleshooting, maintenance, and operator training.
The ideal candidate is anindependent, hands-on engineerwith experience in machine installation, technical support, and a strong mechanical/electrical aptitude. You'll be supporting a key site inGreensboro, NC, with additional travel as needed.Key Responsibilities
?Technical Support
  • Perform end-to-endmachine installations, from setup to final acceptance.
  • Support production ramp-up and provide on-siteoperator training.
  • Communicate service updates to technical support teams and management.
  • Manage part inventory and handle returns efficiently.
?Customer Experience
  • Act as a professional, technical liaison with customers on-site.
  • Resolve service issues quickly and communicate proactively.
  • Maintain a clean, orderly work environment during and after service visits.
?Administration
  • Maintain accurateservice logs and documentation.
  • Submitdaily timecardsand track all service activities.
  • Complete all required internal training (self-paced and in-person).
  • Participate in technical skill development programs, including sessions at global HQ locations.
?Travel & Expenses
  • Book travel efficiently and cost-effectively.
  • Submit expense reports promptly (by the following Monday after travel).
?Additional Duties
  • Other responsibilities as assigned by leadership.
Qualifications
  • High school diploma or GED required; Associate or Bachelor's Degree preferred.
  • 2+ years of experience inelectrical/mechanical repair or break/fix roles.
  • Experience withindustrial inkjet technologyorprepress systemsa strong plus.
  • Must be able to lift up to50 lbsand work around large equipment.
  • ValidDriver's Licenseand ability to travel by car and plane.
  • Strong customer service mindset with calm, professional communication under pressure.
  • Proficiency in email, Internet software,Microsoft Excel and Word.
  • Ability to work independently with minimal supervision.
  • Comfortable navigating tight spaces and working on physically demanding tasks.


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