CSR Customer Service Representative for HVAC and Plumbing company
7 days ago
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Metz Air Control is a fast-growing, family-founded HVAC company. We are seeking a friendly, organized, and motivated Customer Service Representative (CSR) to join our growing HVAC & Plumbing team. This position is the first point of contact for our customers and plays a key role in daily operations.
Responsibilities:
· Answer incoming calls and schedule service appointments · Must be comfortable calling our customers to advertise services · Provide excellent customer service and handle customer inquiries · Dispatch technicians and coordinate daily schedules · Enter and update customer information accurately · Process service requests, invoices, and follow-ups · Communicate effectively with technicians and management
Qualifications:
· Strong communication and customer service skills · Ability to multitask in a fast-paced environment · Basic computer and data entry skills · HVAC or plumbing office experience preferred (but not required) · Bilingual (English/Spanish) a plus
What We Offer:
· Hourly Pay $21-$25 · Steady, full-time position · Supportive team environment · Opportunity for growth within the company
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