Customer Service Representative

4 days ago

Grand Rapids, MI, United States CCL Label Full time
POSITION MAIN DUTIES
  • Provides customers with pricing quotes, samples, delivery and product information.
  • Follows established guidelines to receive and answer customer questions, comments, or complaints.
  • Maintains records and prepares required reports accurately and in a timely manner.
  • Coordinates with sales, management, art, ink, production and the quality control department to provide efficient process flow of customer orders and needs.
  • Enters orders and important order specific and customer specific information into CCL's proprietary processing system.
  • Coordinates with sales personnel regarding order pricing, ship dates and customer information.
  • Follows orders through system from beginning to end, taking ownership and responsibility for all assigned accounts.
  • Maintains work area in a neat and orderly condition in accordance with established Health and Safety rules and procedures.
  • Maintains customer files and assists with general office work as needed.
  • Answers main phone line when needed.
  • Maintains and improves CCL's high level of customer service standards.
  • Complies with all personnel and safety policies and Good Manufacturing Practices (GMP)
  • Performs special projects or assignments as directed by management.
JOB SUMMARY

Under minimum supervision, the Customer Service Representative (CSR) performs a variety of functions and provides service and information by processing orders via e-mail, regular mail, telephone, or in person. The CSR is able to resolve routine and non-routine customer inquiries and complaints. Maintains a variety of files, reports, and schedules relative to prices, merchandise, product, services, etc. Monitors customer requests and acts a liaison between customers and various company departments. Utilizes processing system for quote entry, order entry and processing. Also, responsible for routine office work. Works with other departments to meet customer requirements. Prepares estimates based on customer specifications.

KNOWLEDGE AND SKILLS
  • English proficient (speak, write and read). Ability to communicate effectively with
  • customers, peers and all levels of management.
  • Excellent telephone skills (attitude, and professional etiquette).
  • PC proficient (MS Office).
  • Excellent verbal, written and communication skills.
  • Excellent and accurate data entry skills.
  • Able to complete tasks in an accurate and timely manner.
  • Excellent math skills.
  • Ability to work in and promote team environment.
  • Detail oriented and organized.


PAST EMPLOYMENT EXPERIENCE

3-4 years recent experience in Customer Service. Some Offset Literature printing is a plus.

EDUCATION

4-yr college diploma; or 2-yr college diploma plus 1-2 years of applicable experience; or High school Diploma/GED plus 3+ years of applicable experience.

  • Customer Service Representative

    1 week ago

    Grand Rapids, MI, United States U-Haul Full time

    Location: 500 and 532 Grandville Ave SW, Grand Rapids, Michigan 49503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, MI, United States U-Haul Full time

    Location: 500 and 532 Grandville Ave SW, Grand Rapids, Michigan 49503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    4 days ago

    Grand Rapids, MI, United States U-Haul Full time

    Location: 500 and 532 Grandville Ave SW, Grand Rapids, Michigan 49503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    2 days ago

    Grand Rapids, MI, United States U-Haul Full time

    Location: 500 and 532 Grandville Ave SW, Grand Rapids, Michigan 49503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    9 hours ago

    Grand Rapids, MI, United States U-Haul Full time

    Location: 500 and 532 Grandville Ave SW, Grand Rapids, Michigan 49503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, MI, United States SunSource Full time

    Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our...

  • Customer Service Representative

    4 days ago

    Grand Rapids, MI, United States SunSource Full time

    Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our...

  • Customer Service Representative

    20 hours ago

    Grand Rapids, MI, United States SunSource Full time

    Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our...

  • Customer Service Representative II

    1 week ago

    Grand Rapids, MI, United States Genuine Parts Company Full time

    SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES: • Places customer orders via telephone, fax,...

  • Customer Service Representative II

    2 weeks ago

    Grand Rapids, MI, United States Genuine Parts Company Full time

    SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES: • Places customer orders via telephone, fax,...