Service Desk Specialist

2 days ago

Orlando, FL, United States Insight Global Full time

Job Title: Service Desk Support Specialist

Location: Orlando, FL (Onsite)

Contract: 8 Weeks (Potential for Extension)

Overview:

We are seeking a Service Desk Support Specialist to provide Tier 1 and Tier 2 technical support for an aviation client based in Orlando. This is a short-term contract with the possibility of extension, ideal for someone who thrives in fast-paced environments and can deliver exceptional customer service and technical assistance.

Key Responsibilities:

  • Provide Tier 1 and Tier 2 support for end-users, including troubleshooting hardware, software, and network issues.
  • Respond to service desk tickets promptly and ensure timely resolution.
  • Assist with account setup, password resets, and basic system administration tasks.

Requirements:

  • Experience: 1-3 years in IT support or service desk roles.
  • Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar).
  • Ability to work onsite in Orlando for the duration of the contract.

Contract Details:

  • Duration: 8 weeks with potential for extension.
  • Schedule: Standard business hours (with flexibility as needed).

Compensation: $17-19/hour

"Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law."

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