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Regional Operations Support Coordinator I
2 weeks ago
Regional Operations Support Coordinator I
The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family
If you are a current employee, please navigate here to apply internally.
Position Summary
The Regional Operations Support Coordinator is responsible for managing the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. This individual provides customer correspondence in an efficient and professional manner, to provide first contact resolution and create loyal and satisfied customers through consistent superior service.
Responsibilities
- Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account.
- Manage daily operation coordination for assigned regional rep base to meet customer expectations and company goals.
- Manage and maintain regional order backlog for respective rep assignment to ensure timely order processing and delivery.
- Demonstrate superior service for our customers on each point of contact as defined by company standards.
- Provide direction and guidance to internal teams to achieve performance targets.
- Accept and process sales orders timely, this includes verifying orders for accuracy.
- Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost and ensure the order is delivered to the customer on time.
- Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels.
- Coordinate customer pick up orders in the Will Call center by partnering with the production team to plan and execute daily order schedule.
- Identify, communicate, and resolve any problems in the fulfillment process.
- High School Diploma
- 1 - 3 years Customer Service experience
- Type minimum of 35wpm
- Proficient computer skills
- Excellent communication and teamwork ability
- Customer Focus
- Decision Quality
- Plans and Aligns
- Manages Ambiguity
- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
- Employee Stock Purchase Plan - purchase company stock at a discount
**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Equal Opportunity Employer - Minority/Female/Disability/Veteran
